At arenaflex, we're revolutionizing the education sector with our cutting-edge generative AI platform, designed to empower teachers and improve student learning outcomes. As a Senior Customer Success Manager, you'll play a pivotal role in shaping the future of education by ensuring our platform is effectively adopted and utilized by schools and districts worldwide.
**About arenaflex**
arenaflex is a fast-growing company that's just over 1.5 years old, with over 4 million teachers from around the globe already joining our platform. We're committed to making a real social impact by harnessing the power of AI to transform the education landscape. Join our top team and be part of a dynamic organization that's pushing the boundaries of what's possible in education.
**Your Role**
As a Senior Customer Success Manager, you'll be responsible for driving the following outcomes and results:
* 90% of portfolio schools adopt arenaflex into their weekly workflow, with effective meetings, content production, and monitoring of underperforming schools.
* 90% of portfolio schools renew (or expand) their contracts for the 25-26 school year, with a focus on building relationships with decision-makers, trust, and influence.
* Achieve a Net Revenue Retention (NRR) rate of at least 110% annually, reduce customer churn rate to below 5% per quarter, and increase account expansion revenue by 15% year-over-year.
**Key Responsibilities**
* Independently manage complex projects and strategic growth with large districts, overseeing critical customer relationships.
* Shape our customer success playbook, lead onboarding and training sessions, and conduct monthly check-ins to drive product adoption, deepen usage, and secure renewals.
* Build lasting relationships with our education community, fostering trust and influence with teachers and administrators alike.
* Run a tight process to stay on top of multiple moving parts, leveraging technology, data, and organizational skills to achieve success.
**Qualifications and Competencies**
To succeed in this role, you'll bring the following competencies:
* Hungry: Works hard, takes ownership, and is driven to achieve results.
* Smart: Learns fast, is curious, resourceful, and creative in solving complex problems.
* Relationship-driven: Builds relationships easily, is emotionally intelligent, and communicates effectively.
* Leadership: Provides leadership and mentorship to the customer experience team.
* Strategic: Leads strategic conversations, makes decisions, and prioritizes what best supports districts.
**Experience**
You'll bring the following experiences:
* Worked in education as a teacher, with a deep understanding of the sector and its challenges.
* Ideally, you'll have experience working in education as an administrator or as a customer success manager at another EdTech company for 3+ years.
**Our Benefits**
We're proud to offer generous benefits, including:
* Unlimited PTO
* 100% employer-covered health insurance
* A wellness stipend
* Vision/dental insurance
* A 401(k) match
**Our Values**
At arenaflex, we're guided by the following values:
* Educators are Magic: We trust, empower, and put educators at the center of leading change in service of students and families.
* Joy and Magic: We bring joy and magic into every learning experience, pushing the boundaries of what's possible with AI.
* Community: We foster community that supports one another during a time of rapid technological change, listening to and serving the needs of educators and students.
* Innovation: We're committed to innovation and change, harnessing AI to bring equity, access, and serve the individual needs of students better than ever before.
* Responsibility: We put responsibility and safety at the forefront of the technological change that AI is bringing to education.
* Diversity: We value diversity of thought, perspectives, and backgrounds, serving the wide audience of educators and students around the world.
* Excellence: We strive for the highest quality in everything we do, delivering the best for educators and students.
If you're passionate about education and innovation, and you're ready to join a dynamic team that's shaping the future of learning, apply now to become our Senior Customer Success Manager.
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