Are you passionate about delivering exceptional customer experiences and making a real impact in the world of global B2B payments and invoicing? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you!
At arenaflex, we're on a mission to revolutionize the way businesses pay and get paid. Our innovative solutions empower sellers to provide choice and convenience to buyers, open new markets, and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, we bring 40 years of experience serving leaders in manufacturing, retail, and transportation.
As an Experienced Customer Support Representative at arenaflex, you'll play a critical role in delivering world-class support to our customers, merchants, and clients. You'll be the primary point of contact for resolving common questions and issues, de-escalating challenging situations, and providing timely, accurate, and comprehensive responses. Your exceptional communication skills, problem-solving abilities, and passion for customer success will make you a valuable asset to our team.
**About arenaflex**
arenaflex is a global leader in B2B payments and invoicing, serving thousands of sellers and buyers worldwide. Our company culture is built on a foundation of trust, empathy, and innovation. We're committed to making B2B payments easier, faster, and smarter, and we're looking for talented individuals like you to join our team.
**Key Responsibilities**
As an Experienced Customer Support Representative at arenaflex, your key responsibilities will include:
* Providing exceptional customer support through various communication channels, including phone, email, and chat
* Resolving common questions and issues related to our products and services
* De-escalating challenging situations and providing timely, accurate, and comprehensive responses
* Collaborating with other team members and leadership to improve processes, procedures, and training
* Welcoming change and adapting positively to internal and external changes
* Building rapport with internal and external parties to provide an excellent customer experience
* Proactively contacting customers and merchants to address issues and prevent escalations
* Completing assigned learning and actively participating in learning sessions
* Performing other duties as assigned by leadership
**Essential Qualifications**
To be successful in this role, you'll need:
* A minimum of two years of customer support experience with heavy inbound call volume
* Excellent communication and problem-solving skills
* Ability to work in a team environment and independently
* Proficient in Outlook, Word, and Excel
* Bilingual - Fluent Spanish and English (written and verbal)
* Ability to consistently meet expectations in an ever-changing environment
* Professional written and verbal communication skills
* Ability to work in a fast-paced, dynamic environment
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* Experience in the payments or financial services industry
* Knowledge of B2B payments and invoicing
* Experience with CRM software and other customer support tools
* Certification in customer support or a related field
* Experience working in a remote or virtual environment
**Core Competencies**
As an Experienced Customer Support Representative at arenaflex, you'll be expected to demonstrate the following core competencies:
* Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude, minimize conflict, and encourage others
* Active listening
* Authentic
* Change agent
* Confidence
* Display mindfulness
* Embrace empathy
* Flexible
* Forward thinking (critical, analytical, creative)
* Helpful
* Highly responsive
* Positive attitude
* Positive body language
* Resourceful
* Team mindset
* Tone of voice
* Trustworthy
**What's in it for me?**
As an Experienced Customer Support Representative at arenaflex, you'll enjoy a range of benefits, including:
* Competitive salary with a comprehensive benefits package starting day one
* Remote working options with flexible work arrangements
* Career development opportunities
* An open-door policy where your voice will always be heard
* A robust Employee Referral program
* A fun and dynamic work environment that promotes creative thinking and a positive attitude
* Opportunities to work with skilled people who are invested in your success and growth
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a real impact in the world of global B2B payments and invoicing, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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