Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in fast-paced environments and enjoy learning new skills? If so, we invite you to join arenaflex, a leading financial services organization dedicated to empowering our members to achieve financial security through highly competitive products, exceptional service, and trusted advice.
At arenaflex, our mission is to be the #1 choice for the military community and their families. We're committed to fostering a culture of honesty, integrity, loyalty, and service, where our employees feel valued, supported, and empowered to grow. As a Bank Customer Service Representative, you'll play a vital role in facilitating the financial security of our members through needs-based sales and service conversations on a single Banking line of business or product set.
**The Opportunity**
We're seeking dedicated professionals to join our team in Phoenix, Arizona, where you'll have the opportunity to learn and grow in a dynamic and supportive environment. Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.
As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering arenaflex Banking products and services.
**Key Responsibilities:**
* Handle inbound member calls in a fast-paced contact center environment
* Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products
* Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels
* Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition
* Advise and educate members on available arenaflex digital tools and resources to improve the user experience
* Provide outstanding member service by demonstrating empathy, active listening, and professionalism
* Apply strong time and call management skills in assisting members with banking needs
* Embrace continuous improvement and development through coaching and collaboration with manager and team members
**Essential Qualifications:**
* High School Diploma OR GED
* Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products
* Ability to prioritize and multi-task while navigating through multiple business applications
* Strong interpersonal and communication skills
* Successful completion of a job-related assessment is required
**Preferred Qualifications:**
* US military experience through military service or a military spouse/domestic partner
* 1 year of customer contact experience in a needs-based sales environment
* Prior experience in a fast-paced contact center environment
* 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone
**What Sets You Apart:**
* Your passion for delivering exceptional customer experiences and making a meaningful impact in the lives of others
* Your ability to learn and grow in a dynamic and supportive environment
* Your strong interpersonal and communication skills
* Your commitment to honesty, integrity, loyalty, and service
**Compensation and Benefits:**
* The hiring range for this position is: $43,680.00 - $44,680.00
* Compensation: arenaflex has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
* Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the arenaflex Board of Directors.
* Comprehensive medical, dental, and vision plans
* 401(k) and pension plans
* Life insurance
* Parental benefits
* Adoption assistance
* Paid time off program with paid holidays plus 16 paid volunteer hours
* Various wellness programs
* Career path planning and continuing education assists employees with their professional goals
**Work Environment and Company Culture:**
* Our Phoenix office is located at 1 Norterra Drive, Phoenix, AZ 85085
* We have various schedules ranging from 6:00 am to 10:00 pm local time
* Shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday
* Weekly work schedules vary and will include one weekend day
* We have new training classes starting every month
* Military veterans and spouses are highly encouraged to apply
* Relocation assistance is not available for this position
**How to Apply:**
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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