At arenaflex, we're on a mission to empower our customers to achieve their business objectives through innovative technology solutions. As a Customer Delivery Architect, you'll play a pivotal role in ensuring that our customers receive a consistent outstanding customer experience, leveraging arenaflex's expertise in Cisco Analytics and Knowledge. If you're a creative problem solver with a passion for building long-term relationships with customers, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a global leader in technology that powers the internet, with a purpose-driven approach to innovation and customer satisfaction. Our team is passionate about connection, and we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. We're committed to creating an inclusive future for all, and our technology, tools, and culture have pioneered hybrid work trends, allowing our employees to give their best and be their best.
**Meet the Team**
Our Customer Delivery Architects are a vital part of the Customer Experience (CX) team, working closely with customers to drive value, innovation, and adoption in their network. We help our customers reduce risk, drive innovation, and improve their network to meet business objectives. As a trusted advisor, you'll work with key partners throughout customer organizations, from technical staff to CXO level, building strong working relationships and staying informed about customer challenges.
**Your Impact**
As a Customer Delivery Architect, you'll have a significant impact on ensuring that arenaflex fully integrates the expectations of our SLED customers, delivering a consistent outstanding customer experience. Your key responsibilities will include:
* Working with customers to understand their technical roadmaps and challenges
* Staying up-to-date on arenaflex's solutions and service offerings that can be proposed to address and resolve customer challenges
* Building strong working relationships with customers, from technical staff to CXO level
* Establishing yourself as a trusted advisor, capable of building long-term relationships with customers
* Collaborating with Cisco Engineering to advocate for innovation for our customers and share what's coming with our customers to help them be the groundbreakers of technology
**Minimum Qualifications**
To be successful in this role, you'll need:
* 10 years of relevant experience in customer roles, within technical delivery, IT, or pre-sales product engineering
* A Bachelor's degree in Computer Science, Electrical Engineering, or equivalent experience
* CCIE in Security, Collaboration, and/or Route Switch
**Preferred Qualifications**
We're looking for candidates who have:
* Experience delivering arenaflex standard methodologies within our clients' infrastructure
* The ability to lead or guide teams made up of arenaflex, customer, and partner members in the analysis and resolution of technical network problems
* The ability to provide high-level crisis management through anticipation of issues, problems, or events and actively resolving them with the customer and partners
* Good communication, consulting, and consistent engagement skills to build productive collaborations
**Skills and Competencies**
To succeed in this role, you'll need:
* Excellent customer relationship skills
* Strong technical knowledge of security and networking
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong communication and collaboration skills
* Ability to build long-term relationships with customers
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Delivery Architect, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Mentorship and coaching from experienced colleagues
* Opportunities to work on high-profile projects and collaborate with cross-functional teams
* A dynamic and inclusive work environment that encourages creativity and innovation
**Work Environment and Company Culture**
We're proud of our company culture, which is built on the principles of connection, inclusivity, and innovation. As a Customer Delivery Architect, you'll be part of a team that values:
* Diversity and inclusion
* Collaboration and teamwork
* Innovation and creativity
* Customer satisfaction and success
* Professional development and growth
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* Salary
* Bonus structure
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and tools
* Opportunities for professional development and growth
**How to Apply**
If you're a creative problem solver with a passion for building long-term relationships with customers, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.
**Note**
The application window for this position is expected to close on April 11, 2025. However, we reserve the right to remove the job posting earlier if the position is filled or if a sufficient number of applications are received.
Apply for this job