**Job Summary:**
Join the arenaflex team as an Experienced Customer Service Agent and become a part of our dynamic and customer-centric organization. As a key member of our Ground Operations team, you will be responsible for providing legendary customer service to our valued customers, handling ticketing and check-in processes, and ensuring a seamless travel experience. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and growing your career with a leading airline, we encourage you to apply for this exciting part-time opportunity.
**About arenaflex:**
arenaflex is a leading airline that connects people to what's important in their lives through friendly, reliable, and low-cost air travel. Our commitment to customer satisfaction, employee development, and community involvement sets us apart from the rest. As a part of our team, you'll be part of a diverse and inclusive organization that values creativity, innovation, and teamwork.
**Job Description:**
**Pay and Benefits:**
* Competitive hourly rate of $19.63, with opportunities for future increases based on applicable collective bargaining agreement wage scales
* Opportunities for overtime and shift premiums
* Comprehensive benefits package, including:
+ Fly for free on any open seat on all arenaflex flights (your eligible dependents too)
+ Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck
+ Potential for annual ProfitSharing contribution toward retirement - when arenaflex profits, you profit
+ Explore more benefits at [arenaflex benefits page]
**Responsibilities:**
* Provides friendly service to and maintains positive relationships with all internal and external customers
* Works in a cooperative spirit to ensure the success of our company
* Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
* Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
* Responsibilities include greeting and handling customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets. Computes charges, makes change, and balances daily transactions. Is responsible for overage or shortage
* Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints, and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
* Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the company
* Provides current and accurate fare, schedule, reservations, flight arrival/departure information, and answers all general inquiries from customers and other visitors to the airport terminal
* Completes forms and reports as required by the company
* Writes irregularity and complaint reports as required
* Duties may vary due to the size and organization of the station
* Must be able to meet any physical ability requirements listed on this description
* May perform other job duties as directed by Employee's Leaders
**Knowledge, Skills, and Abilities:**
* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
* Able to read documents, follow instructions, learn, and understand ticketing procedures, rules, and regulations
* Ability to work well with others as part of a team, meet the public, and work under stressful situations
* Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
* Must be aware of hazardous situations and be able to handle emergencies as needed
* Must work under tight time constraints to accomplish quick turns of aircraft
* Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
* Must be able to perform all job functions within a limited space
* Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems
* Must possess good written and oral skills
* Must be able to communicate information and instructions verbally or via radio equipment
**Education:**
* No education requirement
**Experience:**
* No experience requirement
**Licensing/Certification:**
* Must be able to obtain a SIDA badge and meet all local airport requirements
* May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
**Physical Abilities:**
* Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
* Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods
* Must maintain the ability to wear prescribed uniforms
**Other Qualifications:**
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
* Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
* Must be at least 18 years of age
* Must be able to comply with Company attendance standards as described in established guidelines
* Ability to work shift work and/or overtime
* Foreign language skills are desirable, but not required
* Pay amount does not guarantee employment for any particular period of time.
**Work Environment and Culture:**
* arenaflex is committed to providing a stable work environment with equal opportunity for learning and personal growth
* Creativity and innovation are encouraged for improving the effectiveness of our company
* Above all, employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every customer
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program for new hires, including classroom and on-the-job training
* Opportunities for career advancement and professional growth within the company
* Access to training and development programs to enhance your skills and knowledge
**How to Apply:**
If you're passionate about delivering exceptional customer service and growing your career with a leading airline, we encourage you to apply for this exciting part-time opportunity. Please visit our careers page at [arenaflex careers page] to submit your application.
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
**Job Posting End Date:**
03/28/2025
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