Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of patients and their families? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading healthcare organization renowned for its commitment to excellence and innovation.
As a Financial Care Specialist I (Customer Service) at arenaflex, you will play a vital role in providing patient relations support to our Patient Financial Services team. You will be responsible for identifying, analyzing, resolving, and responding to customer inquiries, concerns, and issues, as well as following up on accounts to ensure payment and resolution. If you possess a strong analytical mind, excellent communication skills, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a world-class healthcare organization that has been recognized for its excellence in patient care and employee engagement. We have been awarded the National Research Corporation's Consumer Choice Award for 19 consecutive years, as well as the Advisory Board Company's Workplace of the Year award. Our commitment to creating a dynamic, inclusive environment that fuels innovation has earned us a reputation as a leader in the healthcare industry.
**What You Will Be Doing in This Role**
As a Financial Care Specialist I (Customer Service) at arenaflex, you will be responsible for:
* Providing patient relations support to Patient Financial Services, including identifying, analyzing, resolving, and responding to customer inquiries, concerns, and issues
* Following up on accounts to ensure payment and resolution
* Working independently to achieve maximum customer satisfaction
* Demonstrating advanced knowledge of specialized functions and a full understanding of the revenue cycle
* Cross-training in other revenue cycle functions and providing back-up coverage as needed
* Applying detailed knowledge of and following all hospital and department policies, procedures, and guidelines
* Effectively monitoring assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner
* Adhering to documentation standards of the department, including accurately using activity codes and maintaining clear and concise notes
* Completing all necessary research and account follow-up activities to resolve inquiries and/or customer complaints
* Responding to patient, insurance company, and other authorized third-party inquiries, including return of calls and research needed to bring account to final resolution
* Negotiating and documenting payment plans within established policies
* Achieving timely and accurate account collection for hospital and professional services
* Maintaining A/R per department protocol and reviewing accounts on a continuing basis to refer uncollectible accounts to collection agency or attorney on a timely basis
**Essential Qualifications**
* High School Diploma/GED required; Associate's degree in business administration or a related major or college-level courses in finance, business, or health insurance preferred
* A minimum of 1 year of hospital billing or professional billing and/or collection experience with customer service and call center experience required
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong customer service skills and ability to de-escalate issues quickly
* Ability to understand, interpret, and explain payor contracts and CSMC billing and collections policy and practices
**Skills and Competencies**
* Advanced knowledge of specialized functions and a full understanding of the revenue cycle
* Strong analytical and prioritization skills
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong customer service skills and ability to de-escalate issues quickly
* Ability to understand, interpret, and explain payor contracts and CSMC billing and collections policy and practices
**Career Growth Opportunities and Learning Benefits**
As a Financial Care Specialist I (Customer Service) at arenaflex, you will have opportunities to:
* Develop advanced knowledge of specialized functions and a full understanding of the revenue cycle
* Cross-train in other revenue cycle functions and provide back-up coverage as needed
* Participate in ongoing training and development programs to enhance your skills and competencies
* Collaborate with a dynamic team of professionals who share your passion for delivering exceptional customer service
* Contribute to the success of a world-class healthcare organization that is committed to innovation and excellence
**Work Environment and Company Culture**
arenaflex is a dynamic, inclusive environment that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is supportive, collaborative, and empowering. Our team members are passionate about delivering exceptional customer service and making a meaningful impact in the lives of patients and their families.
**Compensation, Perks, and Benefits**
arenaflex offers a comprehensive benefits package that includes:
* Competitive compensation and benefits
* Health and dental insurance
* Paid vacation and holidays
* 403(b) retirement plan
* Opportunities for professional growth and development
* A dynamic, inclusive work environment that values diversity, equity, and inclusion
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that is inclusive, equitable, and respectful of all individuals.
**Contact Information**
If you have any questions or would like to learn more about this opportunity, please contact our Human Resources department at [insert contact information].
Thank you for considering this exciting opportunity to join arenaflex as a Financial Care Specialist I (Customer Service). We look forward to reviewing your application!
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