**Job Description:**
About arenaflex
At arenaflex, we are committed to providing faster, friendlier, and exceptional customer service to the great people of Alaska. Our mission is to improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting the overall safe operation of drivers and vehicles in communities throughout the last frontier. We are a solutions-oriented organization of Subject Matter Experts (SMEs) that provide accurate and efficient service to our communities.
Our Core Values
At arenaflex, we are guided by five core values that shape our culture:
* **ABILITY**: We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting the overall safe operation of drivers and vehicles in communities throughout the last frontier.
* **CUSTOMER FOCUSED**: We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the needs of our diverse communities.
* **PASSIONATE PEOPLE**: We have a positive attitude, the ability to learn and grow, are self-motivated, service-oriented, inquisitive, observant, and we also demonstrate accountability and teamwork.
* **EXPERTISE**: Subject Matter Expert is Me! We are a solutions-oriented organization of SMEs that provide accurate and efficient service to our communities.
* **CHAMPIONS OF CHANGE**: We embrace revolutionary innovations to boldly advance arenaflex solutions into the future.
About the Position
We are seeking a motivated, organized, and innovative individual to join our team as a Motor Vehicle Customer Service Representative (MVCSR) 1. As an MVCSR 1, you will interact directly with the public, examining documentation presented for required information and validity to ensure they are being issued the proper credential or vehicle information. You will also explain policies, statutes, and regulations to customers in a clear and concise manner.
Key Responsibilities
* Examine documentation presented for required information and validity to ensure customers are being issued the proper credential or vehicle information.
* Interact directly with the public, explaining policies, statutes, and regulations in a clear and concise manner.
* Process customer transactions, including accepting payment and issuing receipts.
* Enter information into multiple databases and correspond clearly through email both internally and with the public.
* Work independently, finding efficiencies, making decisions, and minor problem-solving.
* Rotate weekly between processing customers in the lobby and working the information station.
Benefits of Joining our Team
* Opportunities for career advancement within the DMV, including MVCSR 2 and Motor Vehicle Office Manager (MVOM) 1 positions.
* Develop communication, analytical, and problem-solving skills while helping the great people of Alaska.
* Work in a fast-paced environment with a diverse team of Subject Matter Experts.
* Enjoy a positive work environment with a focus on customer service and community support.
Working Environment
* This position is located at the Fairbanks DMV, 414 3rd Street.
* The MVCSR 1 will be assigned to a work station in the public service lobby and will typically rotate weekly between processing customers in the lobby and working the information station.
* The hours are 8:30 a.m. - 5:00 p.m., Monday through Friday, with a one-hour lunch and overtime opportunities.
Requirements
* Six months of employment experience that included cash handling and working directly with clients or customers.
* Examples of qualifying experience include sales cashier, bank teller, food service wait staff, or cashier.
* OR six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.
* Postsecondary education from an accredited college may substitute for the required experience.
* A background check of criminal justice information will be conducted upon initial employment.
Preferred Qualifications
* Excellent customer service skills, with the ability to handle a wide range of situations and demographics.
* Cash handling and keyboarding skills, with the ability to accurately and efficiently enter information into multiple databases and correspond clearly through email both internally and with the public.
* Multi-tasking skills, with the ability to review documents, data enter information while communicating verbally with customers in a loud open concept office setting.
* Work independently, finding efficiencies, making decisions, and minor problem-solving.
What We Offer
* Competitive salary and benefits package.
* Opportunities for career advancement and professional growth.
* A positive work environment with a focus on customer service and community support.
* A chance to make a difference in the lives of Alaskans.
How to Apply
If you are a motivated, organized, and innovative individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through Workplace Alaska, including your resume, cover letter, and any relevant certifications or licenses. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Notice
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.
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