At arenaflex, we're not just a company – we're a pioneer in the communications and technology industry, dedicated to making connections that change the world. With a rich history spanning nearly 150 years, we've been at the forefront of innovation, from the invention of the telephone to the widespread adoption of 5G and Fiber. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day.
As a Customer Service Representative - Sales (Hybrid) at arenaflex, you'll be the voice of our company, creating meaningful connections with each customer and redefining the customer service experience. You'll be on the frontline, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. If you're ready to take the lead and join a team that's passionate about making a difference, we'd love to hear from you!
**About the Role:**
As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be responsible for handling customer interactions (calls, chats, emails) in a fast-paced environment. You'll accurately resolve issues related to service, billing, payments, and collections, explain bills and product features clearly, and troubleshoot basic problems and seek higher support if needed. You'll build customer confidence and loyalty by resolving issues and support various customer inquiries, including technical issues.
**Key Responsibilities:**
- Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly
- Troubleshoot basic problems and seek higher support if needed
- Build customer confidence and loyalty by resolving issues
- Support various customer inquiries, including technical issues
- Work a flexible 40-hour per week schedule, which may include nights, weekends
- Participate in paid training
**What We're Looking For:**
- Unwavering Customer Focus
- Strong Work Ethic
- Adaptability
- Problem-Solving Skills
- Attention to Details
**Joining Our Team:**
When you join arenaflex, you'll become part of a dynamic team that's passionate about making a difference. You'll enjoy amazing perks and benefits, including:
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
- There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
- Paid Parental Leave
- Medical/Dental/Vision coverage
- 401(k) plan
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
**Work from Home (WFH) Requirements:**
- You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
- You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities:**
At arenaflex, we believe in investing in our employees and providing opportunities for growth and development. As a Customer Service Representative - Sales (Hybrid), you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. You'll be part of a dynamic team that's passionate about making a difference, and you'll have the opportunity to take on new challenges and advance your career.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities.
**How to Apply:**
If you're ready to take the lead and join a team that's passionate about making a difference, we'd love to hear from you! Apply today and take the first step towards a rewarding career with arenaflex.
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