Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Customer Service Representative in our Reno, NV branch. As a key member of our customer-facing team, you will play a vital role in delivering exceptional experiences to our customers, driving growth, and contributing to the success of our company.
**About arenaflex**
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We are committed to providing our customers with the best products, services, and solutions to meet their needs. Our company culture values teamwork, innovation, and customer satisfaction, and we are proud to be a drug-free workplace. arenaflex is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer, committed to diversity, equity, and inclusion.
**Job Summary**
As a Customer Service Representative at arenaflex, you will be responsible for processing customer orders and inquiries in a collaborative call center environment. You will communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You will also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center environment using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and provide exceptional service
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we will train you to provide legendary service for our customers
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
* Strong attention to detail and organizational skills
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking path
**Work Environment and Company Culture**
* Our Reno branch is located at 8800 Military Road, Reno, NV 89506
* Onsite shift hours: Monday - Friday, 8:30 AM to 5 PM
* arenaflex is a dynamic and growing company with a strong commitment to customer satisfaction and employee development
* We value teamwork, innovation, and customer satisfaction, and we are proud to be a drug-free workplace
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a range of career growth opportunities, including promotions, training, and development programs
* We invest in our employees' professional continuing education through our Tuition Assistance Program
* Our company culture values learning and development, and we encourage our employees to pursue their passions and interests
**Compensation, Perks, and Benefits**
* Pay from $22 to $27 per hour with significant growth and earning potential
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking path
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
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