**Join arenaflex, a leading e-commerce retailer, and become a part of a dynamic team that's passionate about creating meaningful customer experiences for automotive enthusiasts worldwide!**
At arenaflex, we're not just selling car parts; we're fueling the dreams of gearheads everywhere. With a commitment to exceptional products, services, and experiences, we've been engaging muscle car, truck, and off-road enthusiasts since 2004. Our award-winning e-commerce platforms, including AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, have made us one of the largest and fastest-growing e-commerce retailers in the Greater Philadelphia area.
**About arenaflex**
arenaflex is more than just a company – we're a community of like-minded individuals who share a passion for the automotive industry. Our purpose extends beyond selling car parts; we're dedicated to creating meaningful customer experiences at every step of their journey. Whether it's supplying unique products, providing educational resources, or leveraging user-generated content, we're obsessed with ensuring we reach as many automotive enthusiasts across the globe.
**Position Summary**
As a LiveChat Sales Representative, you'll be the face of arenaflex, helping customers navigate their automotive accessories purchasing experience. Under the direction of our Sales Management Team, you'll aid customers in finding the best aftermarket parts for their vehicle, creating their dream build. If you're a sales enthusiast with a passion for the automotive industry, we want to hear from you!
**Key Responsibilities**
* Handle customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
* Make outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
* Take inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
* Utilize excitement and product knowledge to sell automotive accessories.
* Suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
* Build rapport with customers to foster repeat business up to and including service-related issues.
* Display a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
* Efficiently enter and process orders, returns and customer inquiries (ESD Updates, Cancellations, etc.).
* Answer questions/educate customers, providing purchasing suggestions as necessary.
* Utilize all available programs to achieve bi-weekly sales goals & performance metrics – chats, phone, texting tool, tickets, quotes, etc.
* Meet performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
* Notify Sales leadership team of trends or problems encountered.
* Continues education through company-sponsored program, LMS, improving their expertise in all supported vehicles.
* Participate in special projects and perform other duties as assigned by management.
**Essential Qualifications**
* Education: High school diploma or an equivalent combination of education and experience.
* Must have or have the ability to acquire automotive knowledge in all supported vehicles.
* Excellent sales ability and some product knowledge or ability to learn.
* Ability to maintain attendance as defined by company policy.
* Ability to maintain professionalism and use tact when dealing with difficult customers.
* Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
* Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
* Excellent organizational skills with the ability to handle multiple tasks simultaneously.
* Oral and written communication, interpersonal skills.
* Ability to prioritize workload and meet deadlines.
* Upon hire, successful completion of the arenaflex sales new hire training program.
* Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, IN, NV, or UT
* Bi-lingual a plus
**Perks & Benefits**
* Health Insurance: Medical, dental, and vision coverage
* Financial: 401(k)/Roth plans with generous company match!
* Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
* Automotive Enthusiast Program:
+ Employee Discounts - All arenaflex employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
+ Vehicle Mod Program - Own a vehicle we sell parts for? All arenaflex employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
+ Race Reimbursements - Love going to car shows and races? All arenaflex employees are eligible for annual reimbursements for car show registration/admission fees.
* Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
**Essential Job Functions (As required by the Americans with Disabilities Act – To be performed with or without reasonable accommodation)**
* Visual and hearing capability.
* Ability to sit for long periods of time.
* Ability to maintain attendance as defined by company policy.
* Ability to work under pressure to meet strict deadlines.
* Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
* Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
* Additionally, your role with arenaflex is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during unforeseen circumstances.
**Compensation**
* Pay starting between $17.00 – $19.00/hour with shift differential opportunities and the potential to earn up to $24.00/hour with career path advancement.
* Bonus up to $30k+ per year with our competitive sales-based bonus program.
**How to Apply**
If you're a sales enthusiast with a passion for the automotive industry, we want to hear from you! Apply now and become a part of the arenaflex team!
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