At arenaflex, we're dedicated to fostering a culture of excellence, innovation, and community engagement. As a leading institution in education and research, we're committed to making a positive impact on the world. Our Spotted Lanternfly Response Initiative is a critical component of this mission, and we're seeking a highly skilled and compassionate Part-Time Customer Service Representative to join our team.
**About arenaflex**
arenaflex is a world-renowned institution with a rich history of academic excellence, innovative research, and community engagement. Our 24 campuses across the state of Pennsylvania are home to over 100,000 students and 40,000 faculty and staff, all united by a shared passion for making a positive impact on the world. As a land-grant institution, we're committed to serving the needs of our local and global communities, and our Spotted Lanternfly Response Initiative is a critical part of this mission.
**Job Summary**
We're seeking a highly skilled and compassionate Part-Time Customer Service Representative to join our Spotted Lanternfly Response Initiative team. As a member of our team, you'll serve as a first-line point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or seeking additional information and resources. You'll be responsible for maintaining the overall operation and professional image of our customer-focused call center, responding to customer inquiries, and referring customers to other departments or units when necessary.
**Key Responsibilities**
* Serve as a first-line point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or seeking additional information and resources
* Maintain the overall operation and professional image of the customer-focused call center
* Respond to customer inquiries and refer customers to other departments or units when necessary
* Correspond with a diverse customer base by phone, video conference, email, or regular mail
* Investigate unusual situations or concerns and assist in problem resolution
* Operate various equipment and computer systems, including proficiency with Microsoft Word and Excel
* Assist with required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture
* Ensure quality of all call center services
**Essential Qualifications**
* Excellent verbal and written communication skills in English, with a strong preference for bilingual or multilingual candidates
* Excellent interpersonal skills, with the ability to build effective working relationships with colleagues and clientele
* Ability to work as an active member of a team and contribute to a positive and inclusive work environment
* Strong organizational skills, with the ability to work with a sense of urgency to meet the expectations of concerned citizens
* Ability to develop working-level knowledge of Spotted Lanternfly and related topics
* Experience in customer service, call center, sales, client management, information technology, or a related field
**Preferred Qualifications**
* Experience working in a call center or customer service environment
* Knowledge of basic entomology and related topics
* Experience working with diverse populations and meeting audience needs through the call center
* Familiarity with Microsoft Office Suite and other computer systems
* Experience with reporting and data analysis
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong organizational and time management skills
* Ability to work in a fast-paced environment and meet deadlines
* Strong problem-solving and analytical skills
* Ability to work effectively in a team environment
* Strong customer service skills, with a focus on meeting customer needs and resolving issues
* Ability to adapt to changing priorities and circumstances
**Career Growth Opportunities and Learning Benefits**
As a member of our team, you'll have access to a range of career growth opportunities and learning benefits, including:
* Professional development and training opportunities
* Mentorship and coaching from experienced colleagues
* Opportunities for advancement and career growth
* Access to a range of educational resources and training programs
* A dynamic and inclusive work environment that values diversity and inclusion
**Work Environment and Company Culture**
Our Spotted Lanternfly Response Initiative team is a dynamic and inclusive group of professionals who are passionate about making a positive impact on the world. We're committed to creating a work environment that is respectful, supportive, and inclusive, and we're seeking candidates who share our values and commitment to excellence.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* A competitive hourly rate
* Opportunities for overtime and bonuses
* A range of benefits, including health insurance, retirement savings, and paid time off
* A dynamic and inclusive work environment that values diversity and inclusion
* Opportunities for professional development and career growth
**How to Apply**
If you're a motivated and compassionate individual who is passionate about making a positive impact on the world, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application system.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
**Accommodation for Applicants with Disabilities**
If you're unable to use our online application system due to an impairment or disability, please contact us at 814-865-1473 for assistance.
**Notice to Out-of-State Applicants**
Please note that approval of remote and hybrid work is not guaranteed, regardless of work location. For additional information on remote work at arenaflex, please see our Notice to Out-of-State Applicants.
**Penn State Policies**
arenaflex is committed to providing a safe and inclusive work environment for all employees. Please review our policies on diversity, equity, and inclusion, as well as our policies on harassment and retaliation.
**Copyright Information**
arenaflex is a registered trademark of The Pennsylvania State University. All rights reserved.
**Hotlines**
If you have any questions or concerns about this opportunity, please don't hesitate to contact us. We're here to help.
**University Park, PA**
arenaflex is located in University Park, PA, a vibrant and diverse community that offers a range of cultural, recreational, and educational opportunities.
**We Are Penn State**
One Community. Impacting Many.
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