At arenaflex, we're passionate about inspiring and improving the world by coloring and protecting what matters. As a leading manufacturer of paints, coatings, and innovative solutions, we're committed to delivering exceptional customer experiences and helping our customers achieve great results. We're seeking an experienced Store Customer Service Specialist to join our team in Great Barrington, MA, and play a key role in driving sales growth, building customer relationships, and maintaining the highest standards of customer satisfaction.
**Job Summary:**
As a Store Customer Service Specialist, you'll be the face of arenaflex in our retail stores, providing exceptional customer service, building trust relationships with wholesale and retail customers, and driving sales growth through effective product recommendations and promotions. You'll work closely with our sales team to achieve sales goals, maintain precise work order files and formulas, and ensure that our stores are always stocked and presented in the best possible condition.
**Responsibilities:**
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
**Minimum Requirements:**
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver’s License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
**Preferred Qualifications:**
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
**What We Offer:**
At arenaflex, we're committed to investing in our people and providing a supportive and inclusive work environment. As a Store Customer Service Specialist, you'll enjoy:
- Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support to help you succeed in your role
- Access to cutting-edge technology and tools to enhance your productivity and efficiency
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We look forward to reviewing your application and discussing this opportunity further.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Compensation and Benefits:**
arenaflex offers a competitive compensation and benefits package, including a comprehensive health insurance program, retirement savings plan, and paid time off. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range.
**Location:**
This role is based in Great Barrington, MA, and you'll be required to work at Stores within a 50-mile radius of #1118, located at 346 Stockbridge Road, Great Barrington, MA 01230.
**Application Process:**
Our application process typically involves three stages:
1. Online Application: Submit your application, including your resume and a cover letter, through our online application portal.
2. Digital Interview: If your application is successful, you'll be invited to complete a digital video interview via HireVue, our interview partner.
3. In-Store Interview: If you progress to the next stage, you'll be invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.
**Note:**
arenaflex is proud to be an Equal Employment Opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Please be aware that arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
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