Join arenaflex, a leading enterprise in the transportation industry, and be part of a high-energy team that's driving innovation and customer-focused solutions. As an Experienced Customer Service Representative – Airport Operations, you'll play a vital role in ensuring exceptional customer experiences at our airport locations. If you're passionate about delivering top-notch service, working in a fast-paced environment, and driving results, we want to hear from you!
**About arenaflex**
arenaflex is a global leader in the transportation industry, with a team of 25,000 driven professionals working together to move the future of transportation forward. Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We're proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
**Job Summary**
As an Experienced Customer Service Representative – Airport Operations, you'll be responsible for assisting customers in different parts of the rental or return process on our airport lots. This may include checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service. You'll be working in a dynamic outdoor environment, interacting with customers, and driving results.
**Key Responsibilities**
* Assist customers in different parts of the rental or return process on our airport lots
* Check cars, enter information in a handheld device, and process rentals of our loyalty customers
* Assist customers at our exit gates or check-in our cars at return
* Provide exceptional customer service, resolving issues and ensuring customer satisfaction
* Work in a dynamic outdoor environment, interacting with customers and driving results
* Collaborate with colleagues to achieve team goals and objectives
* Participate in ongoing training and development to enhance skills and knowledge
**Perks and Benefits**
* Competitive hourly wage of $17.75 per hour
* Monthly commission opportunity
* Shift premium may apply
* Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
* On-the-job training
* Paid time off
* Medical, dental, and other insurance
* Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
* Retirement benefits (401k)
* Employee discounts, including discounted car rental and discounted prices on the purchase of arenaflex cars
**What We're Looking For**
* Valid Driver's License
* Basic computer skills (typing, data entry)
* Effective verbal communication skills
* Willingness to work outdoors
* Flexibility to work all shifts
* Ability to type, sit, stand, walk, or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles
* Must be 18 years of age and legally authorized to work in the United States
* This position requires regular, on-site presence and cannot be performed remotely
* 6 months retail customer service experience in a fast-paced environment is a bonus!
**Why Join arenaflex?**
* Be part of a high-energy team that's driving innovation and customer-focused solutions
* Work in a dynamic outdoor environment, interacting with customers and driving results
* Participate in ongoing training and development to enhance skills and knowledge
* Enjoy a competitive hourly wage and monthly commission opportunity
* Take advantage of our comprehensive benefits package, including medical, dental, and other insurance
* Enjoy employee discounts, including discounted car rental and discounted prices on the purchase of arenaflex cars
**How to Apply**
If you're passionate about delivering top-notch customer service and driving results, we want to hear from you! Apply now to join our team of driven professionals at arenaflex. Don't miss this opportunity to be part of a high-energy team that's shaping the future of transportation.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
**Disclaimer**
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of arenaflex.
**Location**
Salt Lake City, UT
**Job Type**
Full-time
**Salary**
$17.75 per hour
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