At arenaflex, we believe in the power of capturing moments and creating lasting memories. Our mission is to empower entrepreneurs and event professionals with a proven and profitable business in the form of a photo booth. We've transformed the lives of thousands of customers worldwide, and now we're looking for a driven and proactive Sales Development Representative (SDR) and Chat Specialist to join our team.
**About arenaflex**
arenaflex is a leading provider of innovative photo booth solutions, empowering entrepreneurs and event professionals to create unforgettable memories for their clients. With a proven track record of success, we're committed to helping our customers grow their businesses while advancing their careers. Our team is passionate about innovation, teamwork, and customer satisfaction, and we're looking for like-minded individuals to join our dynamic team.
**The Role**
As a Sales Development Representative (SDR) and Chat Specialist, you'll be the first point of contact for inbound leads, engaging with potential customers via live chat and email to qualify them for our sales process. Your primary focus will be maintaining a healthy pipeline, booking meetings with Inside Sales Representatives, and ensuring every lead receives timely, helpful responses. If you thrive on connecting with people, solving problems, and contributing to the success of your team, this role is for you!
**Key Responsibilities**
* **Pipeline Management**: Manage and qualify inbound leads via live chat, email, and other platforms to build and maintain a healthy pipeline of prospects.
* **Lead Qualification**: Quickly assess potential customers' needs and determine their fit for our solutions based on established qualification criteria.
* **Meeting Scheduling**: Proactively engage with leads to schedule meetings with Inside Sales Representatives.
* **Customer Engagement**: Provide exceptional first responses to inbound inquiries, ensuring prompt and professional communication.
* **Collaboration and Feedback**: Collaborate with the sales and marketing teams to refine lead qualification criteria and improve messaging.
* **Technical Proficiency**: Learn and demonstrate an in-depth understanding of our photo booth products and services to confidently address customer questions.
**Requirements**
* Ability to make 150+ calls per day.
* 1+ years of experience in sales development, customer support, or a similar role, preferably with live chat or hybrid communication experience.
* Proficiency in CRM tools, particularly HubSpot CRM and Gong, for managing leads and tracking interactions.
* Strong verbal and written communication skills, with the ability to connect with prospects and provide clear, concise responses.
* Self-motivated, proactive, and able to work independently to meet targets.
* Exceptional organizational and time management skills to balance multiple inquiries and follow-ups.
* Comfortable working PST hours.
* US-based candidates must live in one of the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Montana, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, Texas, Tennessee, Utah, Virginia, Wyoming
**What Success Looks Like (KPIs)**
* **Chat First Response Time**: Maintaining a 15 seconds or less response time to inbound chat inquiries.
* **Escalation Rate**: Ensuring a 30-35% of qualified leads are escalated to meetings booked with the sales team.
* **Meetings Booked**: Meeting or exceeding monthly targets for qualified meetings booked with Inside Sales Representatives.
* **Calls and Activities**: Maintain a high level of outreach and responsiveness by making 150+ calls per day to engage and follow up with leads. In addition to calls, ensure timely communication via other channels such as emails, texts, and live chat, while balancing activities to meet daily and monthly targets.
**Benefits**
* Salary: $50,000 - $60,000, with additional incentive opportunities based on performance.
* Gold Standard Health Benefits
* 401K
* Education Stipend
* Remote Work
* Bonus Plan
* Annual Retreat
* Generous PTO and Holiday Schedule
* Quarterly Financial Meetings
* Open Book Management
* Intimate Team
* Work from Home Stipend
**Why Join Us?**
At arenaflex, we thrive on innovation, teamwork, and a commitment to helping our customers create unforgettable memories. This hybrid role combines the excitement of sales development with the satisfaction of providing stellar customer support, making it perfect for someone who enjoys variety and direct impact. We value diversity and inclusivity and are committed to creating a workplace where everyone feels empowered to succeed. If you're ready to help entrepreneurs grow their businesses while advancing your career, we'd love to hear from you!
**How to Apply**
If you're a motivated and results-driven individual who is passionate about sales development and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
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