At arenaflex, we're dedicated to delivering exceptional client experiences through innovative solutions and a commitment to excellence. As a global leader in client experience management and contact center business process outsourcing, we're proud to offer a unique work-from-home opportunity for talented customer service specialists to join our team.
**About arenaflex**
arenaflex is a worldwide leader in client experience management and contact center business process outsourcing, with over 410,000 employees worldwide. We've developed a hybrid organization that combines work-from-home and on-site solutions, with around 50% of our employees now working remotely. Our commitment to innovation and excellence has earned us recognition as one of the world's top workplaces, with a ranking of 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work.
**Our Work Culture**
At arenaflex, we're guided by our core values of integrity, respect, professionalism, innovation, and commitment. We believe in:
* **Autonomy**: We trust your decision-making skills and encourage you to take ownership of your work.
* **Progressive work environment**: If you have skills to prove, we have all the ladders for you to grow and develop.
* **Flexibility**: We believe in results, not just hours worked.
* **Innovation**: All ideas matter, and we encourage creativity and out-of-the-box thinking.
* **Inclusion**: Everyone is included, and everyone wins.
**About the Job**
We're looking for talented customer service specialists who are passionate about delivering exceptional customer experiences. As a Technical Customer Support Specialist, you'll be working from home, providing first-level technical solutions to our customers, and building positive relationships through personalized solutions.
**Location**
We're currently hiring for this remote work-from-home opportunity for the provinces of Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, and Saskatchewan.
**Qualifications**
To be successful in this role, you'll need:
* **Associate's degree or certification** from an accredited program for technical and/or clinical education.
* **Experience** with the use of electronic documentation systems.
* **2 years** in technical or clinical/medical based device support roles.
* **Previous contact centre experience** is an asset.
* **Working knowledge** of Microsoft Office applications, including Outlook, Word, and Excel.
* **Must be at least 18 years old**.
* **Excellent communication and comprehension skills**.
* **Ability to type 30 wpm** and successfully pass our language/grammar screening.
* **Excellent home internet** (hardwired connection only – no WiFi permitted).
**Responsibilities**
As a Technical Customer Support Specialist, you'll be responsible for:
* **Providing first-level technical solutions** in regards to installation, operation, and maintenance of products.
* **Answering inbound customer queries**.
* **Building and maintaining positive customer relations** through personalized solutions.
* **Ensuring requests are handled appropriately** by coordinating with various functions within the company.
* **Scheduling service calls** and following up with customers/clients.
* **Troubleshooting and resolving technical issues** using established diagnostics tools and procedures.
* **Responsible for accurate data input** using prescribed applications.
* **Exceptional call handling soft skills**, including active listening, empathy, and reassurance.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping you grow and develop your skills. As a Technical Customer Support Specialist, you'll have access to:
* **Ongoing training and development** programs to help you improve your skills and knowledge.
* **Career advancement opportunities** to help you move up the career ladder.
* **A supportive and inclusive work environment** that encourages creativity and innovation.
**Work Environment and Company Culture Highlights**
As a work-from-home opportunity, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on our core values of integrity, respect, professionalism, innovation, and commitment. We believe in:
* **Autonomy**: We trust your decision-making skills and encourage you to take ownership of your work.
* **Progressive work environment**: If you have skills to prove, we have all the ladders for you to grow and develop.
* **Flexibility**: We believe in results, not just hours worked.
* **Innovation**: All ideas matter, and we encourage creativity and out-of-the-box thinking.
* **Inclusion**: Everyone is included, and everyone wins.
**Compensation, Perks, and Benefits**
As a Technical Customer Support Specialist with arenaflex, you'll enjoy a competitive compensation package, including:
* **Competitive hourly rate**.
* **Ongoing training and development** programs to help you improve your skills and knowledge.
* **Career advancement opportunities** to help you move up the career ladder.
* **A supportive and inclusive work environment** that encourages creativity and innovation.
* **Flexible work arrangements**, including work-from-home opportunities.
* **Access to our employee assistance program**, which includes mental health support, financial planning, and more.
**Conclusion**
If you're a talented customer service specialist who is passionate about delivering exceptional customer experiences, we want to hear from you! As a Technical Customer Support Specialist with arenaflex, you'll have the opportunity to work from home, build positive relationships with our customers, and grow and develop your skills in a supportive and inclusive work environment. Apply now to join our team and start your career with arenaflex today!
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