At arenaflex, we're dedicated to helping loving, responsible pet owners budget and care for their pets. As a leading provider of medical insurance for cats and dogs in North America, we're passionate about delivering exceptional customer experiences that make a real difference in the lives of our members. We're now seeking an experienced Overnight Customer Support Specialist to join our team and help us achieve our mission.
**About arenaflex**
arenaflex is a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. Our team is passionate about providing legendary member service, and we're committed to building a culture that values diversity, inclusivity, and employee well-being. With a flexible workplace and a range of benefits and perks, we offer a unique opportunity for career growth and development.
**Job Summary**
As an Overnight Customer Support Specialist, you'll be at the heart of arenaflex, providing exceptional customer experiences that make a real difference in the lives of our members. You'll be responsible for handling sensitive situations with empathy and care, utilizing multiple systems to support our members, and adapting to changes in responsibility, processes, and workflow in an ever-changing environment. If you're passionate about assisting members, curious to ask probing questions, and able to problem-solve and think creatively, we want to hear from you.
**Schedule and Location**
This position requires you to work a full-time schedule (8-hour shifts x 5 days a week) including full weekends without rotation and shifts ranging from 6:00 PM Pacific Time - 6:00 AM Pacific Time. The first seven weeks of training require you to work Monday - Friday from 8:00 AM Pacific Time - 5:00 PM Pacific Time. We're a remote position for candidates in the United States, aside from Georgia & Florida, unless you hold an active Property & Casualty license.
**Key Responsibilities**
* Handle sensitive situations with empathy and care, exemplifying arenaflex values
* Utilize multiple systems to support our members
* Quickly adapt to changes in responsibility, processes, and workflow in an ever-changing environment
* Passionately assist members, ask probing questions, and problem-solve and think creatively to find solutions
* Efficiently manage time to provide legendary member service in a high-volume contact center
* Make genuine connections with the ability to adapt communication style to best serve any member that contacts us
**Experience and Qualifications**
* 1+ years' required experience working an overnight shift
* 2+ years' experience in a member-facing role
* Experience using and learning complex computer systems
* Work-from-home experience is a plus!
* Fluency in French or Spanish is a plus!
* Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, arenaflex provides coursework and paid study time during the first three weeks of P&C training for qualifying states in the US (see below).
**Additional Information**
* Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, arenaflex provides coursework and paid study time during the first three weeks of P&C training for all states in the US aside from Florida & Georgia.
* If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office. You must be able to connect to the internet through hard-wire Ethernet.
**Compensation and Benefits**
* The base pay for this position is $24.50/hour on a full-time schedule. Along with the hourly pay, arenaflex employees may be eligible for uncapped monthly bonuses based on individual performance.
* arenaflex may also provide Restricted Stock Units, which vest over 4 years
* We want all employees to be invested in arenaflex's success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.
**Benefits and Perks**
* Full medical, dental, and vision benefits at no cost to the employee
* Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
* Five-week sabbatical after five years of employment
* Open, casual, pet-friendly, and fun office environment
* Free medical health insurance for your pet (1 dog or cat)
* Paid time off to volunteer at nonprofit organizations
* Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.
**Why Join arenaflex?**
* arenaflex is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
* We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's making a real difference in the lives of pet owners, apply now! Visit our website at [arenaflex.com](http://arenaflex.com) to learn more about our company culture and values.
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