At arenaflex, we're dedicated to providing exceptional customer service and insurance solutions to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch support and guidance to our policyholders, ensuring their needs are met and their expectations exceeded. If you're passionate about insurance, customer service, and working from home, we invite you to join our team and embark on a rewarding career journey.
**About arenaflex**
arenaflex is a leading provider of insurance and membership services, committed to fostering a culture of inclusivity, diversity, and excellence. Our organization is built on a foundation of trust, integrity, and customer-centricity, and we're proud to serve our members and customers with a range of insurance products and services. As a work-from-home Insurance Customer Service Representative, you'll be part of a dynamic team that values collaboration, innovation, and continuous learning.
**Key Responsibilities**
As an experienced Insurance Customer Service Representative, you'll be responsible for:
* Handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone
* Providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
* Reviewing and updating policies to enhance retention and better meet the needs of the consumer
* Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
* Making recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
* Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
* Utilizing knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
* Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customer and insurance companies
* Processing changes to policies within EPIC and submitting changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
* Reviewing policy information and references company-specific claims procedures to assist insured in filing claims
* Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
* Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information
**What We Can Offer You**
As an experienced Insurance Customer Service Representative at arenaflex, you'll enjoy a range of benefits and perks, including:
* A competitive hourly rate, depending on experience and salary zone
* Eligibility for Annual Merit Increase
* Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
* Nearly 4 weeks of paid time off accrued during the first year
* Paid time off to volunteer
* Tuition reimbursement
* 401(K) plan with company match up to 7%
* Free AAA Premier Battery Membership
**What We Need from You**
To succeed in this role, you'll need:
* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
* Property and Casualty insurance license required
* Membership license preferred and/or ability to obtain within 90 days of employment
**Our Commitment to Diversity, Equity, and Inclusion**
At arenaflex, we're dedicated to fostering a welcoming and inclusive workplace that values diversity and promotes equity. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.
**Work Schedule**
As a work-from-home Insurance Customer Service Representative, you'll work a standard Monday-to-Friday schedule, with rotating Saturdays with your team. Your hours will be:
* Monday to Friday: 10 a.m. to 6 p.m. CST
* Rotating Saturdays: 9 a.m. to 3 p.m. CST
**How to Apply**
If you're passionate about insurance, customer service, and working from home, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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