Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at arenaflex as a Customer Success Manager for our Tax/Trade division. As a key member of our Customer Success team, you will play a vital role in driving customer success, growth, and retention across our Tax and Trade lines of business.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the tax and trade industries. Our mission is to empower professionals with the knowledge, tools, and expertise they need to succeed in an ever-changing world. With a rich history spanning over 160 years, we have established ourselves as a trusted partner for thousands of customers worldwide. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a leader in the industry.
**The Role**
As a Customer Success Manager at arenaflex, you will be responsible for driving customer success, growth, and retention across our Tax and Trade lines of business. You will work closely with our customers to understand their needs, goals, and challenges, and develop tailored solutions to meet their requirements. Your primary focus will be on managing a book of business, developing commercial growth strategies, and identifying long-term Customer Success Plans that drive value for our customers.
**Key Responsibilities**
* Develop relationships with Concierge and Advisory customers to drive Customer Success Plans, QBRs, and regular cadence connections
* Deliver target financial and customer experience objectives for the Corporate Tax and Trade segment
* Identify at-risk customers and develop strategies to mitigate risks
* Report on market and competitor activities to inform business decisions
* Represent the Customer Success team through presentations across internal meetings with other arenaflex functions
* Ensure key metrics are tracked, including active users, user logon, usage metrics, and overall retention rates
* Liaise between customers and arenaflex teams, including customer support, professional services, technology, and product management teams
**Essential Qualifications**
* 8+ years of professional experience, with a minimum of 3 years' experience in customer success
* 4-year college degree required, master's degree or equivalent preferred
* Experience in ONESOURCE or similar solutions for tax and trade
* Gainsight User Experience a plus
* Salesforce User Experience a plus
* Pagero User Experience a plus
* Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications, a plus
* Experience working in and around cloud software solutions and cloud delivery models
* Strong business acumen and communication skills; ability to manage a customer journey, conflict resolution, and problem-solving
**Preferred Qualifications**
* Experience in the tax and trade industries
* Knowledge of arenaflex products and services
* Experience with data analysis and reporting tools
* Certification in customer success or a related field
**What We Offer**
* Competitive salary and bonus structure
* Comprehensive benefits package, including health, dental, vision, disability, and life insurance programs
* 401(k) plan with company match
* Flexible work arrangements, including remote work options
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**Why Join arenaflex?**
* Be part of a team that is shaping the future of the tax and trade industries
* Work with a diverse and talented team of professionals who are passionate about delivering exceptional customer experiences
* Enjoy a comprehensive benefits package and competitive compensation structure
* Develop your skills and expertise in a dynamic and fast-paced environment
* Make a meaningful impact on the lives of our customers and the industry as a whole
**How to Apply**
If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. We are proud to be an Affirmative Action Employer and provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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**More Information**
For more information about arenaflex, please visit our website at [www.arenaflex.com](http://www.arenaflex.com).
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