At arenaflex, we're dedicated to empowering our customers to achieve their full potential with the Salesforce platform. Our Signature Success Plan is the ultimate solution for those seeking an enterprise experience and unparalleled support from our most skilled experts. As a Customer Success Manager – Public Sector, you'll be the named resource and partner for our federal civilian signature customers, orchestrating all deliverables and ensuring a seamless Signature experience from onboarding to contract renewal and growth opportunities.
**About arenaflex**
arenaflex is a global leader in customer relationship management (CRM) and enterprise software solutions. Our commitment to innovation, customer satisfaction, and community involvement has earned us a reputation as one of the World's Most Innovative Companies, according to Forbes. We're proud to be #1 in PEOPLE's Top 15 Companies that Care and on Fortune's Change the World list. Our values-driven approach has helped drive our revenue to $13.28 billion in fiscal year 2019.
**Job Summary**
We're seeking an experienced Customer Success Manager – Public Sector to join our team. As a key member of our Public Sector operating unit, you'll support federal civilian signature customers, understanding the unique challenges and requirements of the public sector. With a strong background in technical customer success, Salesforce CRM, and project leadership, you'll develop deep relationships with customers, pair industry knowledge with relevant insights, and provide a unified Signature experience across Salesforce.
**Key Responsibilities**
* Serve as the single point of customer accountability, responsible for orchestrating all Signature deliverables, experience, renewal, and expansion.
* Cultivate and maintain stakeholder relationships with customer IT and business executive leadership, sponsors, and decision-makers.
* Help customers achieve their business goals and outcomes on the Salesforce platform by:
+ Coordinating the completion of the Signature Success catalog of services.
+ Providing timely, proactive Salesforce feature guidance based on customer areas of interest.
+ Acting as an advisor for the adoption of new features and identifying potential challenges and risks.
* Communicate the value of Signature Success and ensure all collaborators understand its value.
* Act as an advocate for customers during the triage and resolution of high-severity cases.
* May be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage.
**Minimum Requirements**
* Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
* Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform.
* 4+ years' experience in management consulting services.
* Excellent communication and presentation skills, with demonstrated ability to communicate and influence effectively at all levels of the organization.
* Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.
* Ability to explain complex technical concepts in business-friendly terms to customers and explain customer needs to internal partners.
* Knowledge of software development process and design methodologies.
* Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
* US Citizen.
**Preferred Requirements**
* Salesforce product certifications (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Service Cloud Consultant).
* Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
* Experience working with Enterprise-level customers.
**Our Investment In You**
* World-class enablement and on-demand training – check out trailhead.com for a sneak peek!
* Exposure to executive thought leaders with a passion for living our values.
* Clear path to promotion with accelerated leadership development programs.
* Weekly 1:1 coaching with your leadership.
* Fast Ramp mentorship program.
* Week-long product boot camp.
* Sandler Sales Training.
**Volunteer Opportunities**
We're committed to giving back to the community through our 1:1:1 model. Our success in giving back has helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We're one of the World's Most Innovative Companies, according to Forbes, and #1 in PEOPLE's Top 15 Companies that Care and on Fortune's Change the World list.
**Benefits**
We offer a comprehensive benefits package, including:
* Health benefits
* Financial benefits and perks
* Time off and leave policies
* Parental benefits
* Perks and discounts
Visit salesforcebenefits.com for the full breakdown.
**Apply Now**
If you're passionate about delivering exceptional customer success and want to join a values-driven organization, apply now to become our next Customer Success Manager – Public Sector.
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