Are you a seasoned customer success professional with a passion for driving business growth and adoption? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our arenaflex team as an Experienced Customer Success Manager, where you'll play a pivotal role in ensuring our customers realize maximum value from their arenaflex investments.
**About arenaflex**
arenaflex is a leading provider of enterprise cloud applications for finance and human resources. Founded on the principles of innovation, collaboration, and customer-centricity, we've built a reputation for delivering exceptional customer experiences that drive business success. Our culture is built on the values of inclusivity, belonging, and equity (VIBE), and we're committed to creating a safe space where all people and ideas are welcomed.
**About the Team**
Our Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with arenaflex. We prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews, we identify achievements and uncover fresh opportunities for success. Our team has diverse backgrounds and experiences, all unified in our mission to empower our customers to succeed.
**About the Role**
As an Experienced Customer Success Manager, you'll play a critical role in driving customer growth and adoption across our arenaflex portfolio. You'll work closely with our account teams to develop and execute comprehensive adoption and value engagements that meet the unique needs of each customer. Your expertise will be essential in identifying opportunities for upsell and cross-sell, and in developing strategic plans to drive business growth and expansion.
**Responsibilities:**
* Focused on scalable experiences for arenaflex accounts working on engagements with medium to high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey
* Acting as a strategic partner with insights into customer objectives and driving product adoption by aligning arenaflex features and functionality with customers' overall business needs
* Ability to understand and identify arenaflex services and offerings and how they help meet customer objectives leading to upsell opportunities
* Works on a diverse scope of situations where data analysis requires evaluation to prioritize and drive resolution
* Acting as a liaison between product management and the customer with a focus on communicating the arenaflex Roadmap and how this will influence customer activities
* Collaborating cross-functionally with internal account team members to create a seamless & optimal customer experience
* Creating customer champions and advocates
* Expected results within 3-6 months:
+ A working knowledge of arenaflex products, services, and offerings
+ Self-sufficient management of a portfolio of 20-25 customers in the United States
+ Detailed & prioritized account plan development, including product adoption strategies and the identification of any upsell opportunities
+ Manage and establish customer relationships including key executives and decision makers
+ Timely execution of customer success engagements
**About You**
* Basic Qualifications (Required):
+ Minimum of 3-5 years of experience in a customer-facing services role (customer success, consulting, or account management) that includes customer growth, adoption, and issue resolution at both the business owner and senior leadership levels
+ 3-5 years of experience driving successful outcomes for enterprise customers in the HR Tech or Talent Acquisition space
+ 3-5 years customer management experience in a complex software or SaaS environment
* Other Qualifications:
+ Talent Acquisition/HR background and experience
+ Consistent track record to collaborate and build positive relationships with customers including the executive level
+ Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership
+ Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services, and Product Management)
+ Bachelor degree or equivalent work experience; Business or Technical degree preferred
+ Ability to travel up to 30%
**Critical Skills Essential to the Role:**
* Conflict resolution
* Critical thinking
* Data analysis
* Executive presence
* Influencing
* Active discovery
* Managing ambiguity
* Negotiation
* Problem-solving
* Product acumen
* Stakeholder management
**Work Environment and Company Culture:**
* arenaflex is a global organization spanning North America, EMEA, and APAC
* Our culture is built on the values of inclusivity, belonging, and equity (VIBE)
* We prioritize delivering exceptional experiences that support our customers throughout their business lifecycle
* Our team has diverse backgrounds and experiences, all unified in our mission to empower our customers to succeed
**Compensation and Benefits:**
* Workday Pay Transparency Statement: The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location.
* As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants.
* Recruiters can share more detail during the hiring process.
* Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things.
**Flexible Work:**
* arenaflex is combining the best of both worlds: in-person time and remote
* Our approach enables our teams to deepen connections, maintain a strong community, and do their best work
* We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role)
**Join Our Team:**
If you're a seasoned customer success professional with a passion for driving business growth and adoption, we invite you to join our arenaflex team as an Experienced Customer Success Manager. Apply now and be part of a dynamic team that's shaping the future of enterprise cloud applications for finance and human resources.
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