At arenaflex, we're revolutionizing the construction industry with our cutting-edge cloud-based construction management software. As a Customer Success Manager, you'll play a vital role in building, retaining, and growing our mid-market client base, working closely with our Install-Based Sales team and Account Executive teams to deliver exceptional results and drive business growth.
**Job Summary:**
We're seeking an experienced Customer Success Manager to join our team in Carpinteria, CA. As a key member of our Customer Success team, you'll be responsible for developing and executing account strategies for mid-market general contractors, leveraging arenaflex's technology solution to drive business success and deliver custom ROI analysis. If you're a results-driven, customer-centric professional with a passion for revenue and growth, we want to hear from you.
**Key Responsibilities:**
* Gain a deep understanding of best practices relevant to retaining and growing accounts within a personal portfolio, while mitigating risk
* Develop and execute on account strategies for mid-market general contractors, working closely with Sales to deliver positive outcomes for clients
* Build trust and create meaningful relationships among champions and key executives within each account
* Conduct virtual or on-site business reviews to ensure clients understand the value arenaflex delivers to their business, aligning with their goals and objectives
* Identify and forecast risk, as well as growth opportunities within the portfolio
* Stay current on customer needs, industry trends, market activities, and competitors to identify product improvements or new products
* Travel up to 15-20% to arenaflex offices, client sites, and other locations to collaborate with teams and drive business growth
**What We're Looking For:**
* 2+ years of account management experience, preferably in a SaaS environment
* Strong empathy for customers and a passion for revenue and growth
* Deep understanding of value drivers in recurring revenue business models
* Innovative, persuasive, creative, and genuinely curious about clients' businesses
* Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and adaptable to change
* Excellent communication and interpersonal skills, with the ability to work well within a team environment
* Previous sales experience a plus, but not required
**Why Join arenaflex?**
* Work with a leading cloud-based construction management software company that's revolutionizing the industry
* Collaborate with a talented team of professionals who share your passion for customer success and business growth
* Enjoy a dynamic, inclusive, and diverse work environment that values Openness, Optimism, and Ownership
* Participate in enrichment and development programs, employee stock purchase plan, and friends and family events
* Receive competitive compensation and benefits, including generous paid vacation and opportunities for career growth and advancement
**About arenaflex:**
arenaflex is building the software that builds the world. Our cloud-based construction management software helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. We're committed to creating a culture where you can own your work, try new ideas, and make a meaningful impact. Check us out on [arenaflex website] to see what others are saying about working at arenaflex.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment and do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
**Perks & Benefits:**
* Generous paid vacation
* Employee stock purchase plan
* Enrichment and development programs
* Friends and family events
* Competitive compensation and benefits package
**Location:**
Carpinteria, CA
**How to Apply:**
If you're a motivated, customer-centric professional with a passion for revenue and growth, we want to hear from you. Apply now to join our team as a Customer Success Manager and be part of arenaflex's mission to revolutionize the construction industry.
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