At arenaflex, we're passionate about delivering exceptional customer experiences and inspiring creativity in our customers. As a Customer Service Specialist (Zone) in Asheville, NC, you'll play a vital role in driving sales growth, building strong relationships with customers, and upholding the high standards of our retail stores. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we want to hear from you!
**About arenaflex**
arenaflex is a leading global coatings company that has been inspiring and improving the world for over 150 years. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. Our purpose is to color and protect what matters, and we're committed to making a positive impact on our customers, communities, and the environment.
**Job Summary**
As a Customer Service Specialist (Zone) in Asheville, NC, you'll be responsible for delivering exceptional customer experiences, driving sales growth, and upholding the high standards of our retail stores. You'll work closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. You'll also be expected to promptly resolve any customer concerns, maintain precise work order files and formulas, and stay up-to-date with product features and visual standards.
**Responsibilities**
* Ensure high levels of customer satisfaction through excellent sales service
* Assist customers in person and over the phone by determining needs and presenting appropriate products and services
* Build productive trust relationships with wholesale and retail customers
* Process sales transactions accurately and consistent with policies and procedures
* Follow and achieve sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas
* Pull appropriate products from the sales floor or warehouse
* Tint and mix products, as needed, to customer specifications
* Stock shelves and set up displays
* Clean store equipment
* Load/unload delivery trucks
* Assist in making deliveries, as needed
* Maintain in-stock and presentable condition assigned areas
* Remain knowledgeable on products offered and discuss available options
* Comply with inventory control procedures
* Suggest ways to improve sales
**Qualifications**
* Must be at least eighteen (18) years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must have a valid, unrestricted Driver's License
* Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
**Preferred Qualifications**
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint-related products
* Have previous work experience operating tinting and mixing equipment
* Ability to read, write, comprehend, and communicate in more than one language
* Ability to read, write, comprehend, and communicate in Spanish
**What We Offer**
At arenaflex, we're committed to investing in our people and providing a supportive and inclusive work environment. As a Customer Service Specialist (Zone) in Asheville, NC, you'll enjoy:
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support to help you succeed in your role
* Access to cutting-edge technology and tools
* Flexible scheduling and work-life balance
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website or by clicking on the "Apply for the job now!" link below.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
**Compensation and Benefits**
arenaflex offers a competitive compensation and benefits package, including a comprehensive health insurance program, 401(k) retirement plan, and paid time off. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range.
**Disclaimer**
Please be aware that arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Apply for this job