At arenaflex, we're dedicated to inspiring and improving the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. As a Customer Service Specialist in our Zone Store Operations, you'll play a vital role in delivering exceptional customer experiences and driving sales growth in our retail stores.
**About arenaflex**
arenaflex is a leading manufacturer of paints, coatings, and related products, with a rich history of innovation and customer satisfaction. Our purpose is to inspire and improve the world by coloring and protecting what matters. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees can grow and thrive.
**Job Summary**
We're seeking an experienced Customer Service Specialist to join our team in Biloxi, MS. As a Customer Service Specialist, you'll work closely with wholesale and retail customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. You'll also be responsible for promptly resolving any customer concerns and ensuring maximum client satisfaction. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we'd love to hear from you.
**Key Responsibilities**
* Ensure high levels of customer satisfaction through excellent sales service
* Assist customers in person and over the phone by determining needs and presenting appropriate products and services
* Build productive trust relationships with wholesale and retail customers
* Process sales transactions accurately and consistently with policies and procedures
* Follow and achieve sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas
* Pull appropriate products from the sales floor or warehouse
* Tint and mix products, as needed, to customer specifications
* Stock shelves and set up displays
* Clean store equipment
* Load/unload delivery trucks
* Assist in making deliveries, as needed
* Maintain in-stock and presentable condition assigned areas
* Remain knowledgeable on products offered and discuss available options
* Comply with inventory control procedures
* Suggest ways to improve sales
**Essential Qualifications**
* Must be at least eighteen (18) years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must have a valid, unrestricted Driver's License
* Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
**Preferred Qualifications**
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint-related products
* Have previous work experience operating tinting and mixing equipment
* Ability to read, write, comprehend, and communicate in more than one language
* Ability to read, write, comprehend, and communicate in Spanish
**Skills and Competencies**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and meet sales goals
* Basic math skills and accuracy with cash handling
* Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Ability to work at heights and in confined spaces
* Ability to read, write, comprehend, and communicate in multiple languages
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and coaching
* Sales training and development programs
* Leadership development programs
* Continuing education and certification programs
* Mentorship and career advancement opportunities
**Work Environment and Company Culture**
Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences and driving sales growth. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees can grow and thrive. Our company culture is built on the following values:
* Customer focus
* Innovation
* Collaboration
* Integrity
* Respect
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* Hourly wage
* Overtime pay
* Bonuses and incentives
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan
* Paid time off and holidays
* Flexible scheduling and work-life balance
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our online application portal. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees can grow and thrive.
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