**Join arenaflex's dynamic team and embark on a rewarding career in healthcare customer service!**
At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional customer experiences. As a Customer Service Specialist - Healthcare, you'll play a vital role in ensuring that client-assigned healthcare accounts are billed and paid accurately and timely. If you're a motivated, detail-oriented, and communicative individual who thrives in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading healthcare technology company that's dedicated to improving patient outcomes and reducing healthcare costs. Our innovative solutions and services empower healthcare providers to deliver high-quality care while streamlining administrative tasks. As a valued member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional customer experiences.
**Job Summary**
As a Customer Service Specialist - Healthcare, you'll be responsible for providing top-notch customer service to healthcare clients, resolving inquiries, and ensuring accurate billing and payment processes. You'll work closely with our team to identify areas for improvement and implement process enhancements that drive efficiency and effectiveness.
**Key Responsibilities**
* Medical Collections: Accurately and timely process medical collections, ensuring compliance with applicable laws and regulations.
* Responding to telephone inquiries (inbound/outbound): Utilize standard procedures and scripts to respond to customer inquiries, providing clear and concise information.
* Gathering information, performing research, and resolving customer inquiries: Proactively gather information, conduct research, and resolve customer inquiries in a timely and professional manner.
* Communicate appropriate options for resolution: Clearly communicate options for resolution to customers, ensuring they understand their choices.
* Inform customers/patients about services available: Assess customer needs and inform them about available services, ensuring they receive the support they need.
* Schedule work to ensure accurate phone coverage: Prioritize calls, escalate as required, and ensure accurate phone coverage to meet customer needs.
* Assist in planning and implementing department goals: Collaborate with management to identify areas for improvement and implement process enhancements that drive efficiency and effectiveness.
**Other Duties as Assigned**
* Establish and maintain effective working relationships with various stakeholders, including interdepartmental leadership, education and development, patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support, and contact management.
* Collaborate with senior management and staff to achieve departmental goals and objectives.
**Requirements**
* Education and Experience:
+ High school diploma or college degree from an accredited college or university.
+ Spanish fluency preferable.
+ Two to five years industry experience in medical revenue cycle management is required.
+ Medical experience, either practical or classroom knowledge needed.
+ Proven understanding of the medical revenue cycle.
* Skills and Competencies:
+ Demonstrated excellent verbal, written, and interpersonal communication skills.
+ Demonstrated knowledge of HIPAA rules and regulations.
+ Attention to detail.
+ Good attendance record.
+ Proven ability to work collaboratively in a team environment.
+ Demonstrated ability to perform work in alignment with company mission and values.
+ Proven PC proficiency in MS Office Suite Applications.
**Work Environment and Physical Requirements**
* Work environment is either remote or an office location.
* The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse, and telephone.
* Occasional lifting may be required up to 25 lbs.
* Must be able to sit for extended periods of time with frequent bending and stooping.
* Must have current, valid driver license or reliable transportation to commute to/from work.
**Benefits**
* PTO – Accrued Day 1
* Annual Personal Holiday
* Paid Holidays
* 401k With Match
* Lucrative Employee Referral Bonus Program
* Paid 20K Employee Life Insurance
* Paid Employee Long-Term Disability
* Employee Discounts
* Medical, Dental, Vision, Accident, Critical Illness, Hospital indemnity, Voluntary Life, Short-Term Disability
**Why Join arenaflex?**
* Competitive compensation and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
* Comprehensive training and support to ensure success.
**How to Apply**
If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Employment Opportunity Employer**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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