**Join arenaflex's dynamic team as a Customer Service Advocate and embark on a rewarding career journey, providing exceptional service to existing customers and engaging in consultative conversations using arenaflex's sales process.**
**About arenaflex**
arenaflex is a leading organization that has been dedicated to delivering innovative solutions and exceptional customer experiences for years. Our team is passionate about empowering individuals to achieve their goals and aspirations, and we're committed to fostering a culture of inclusivity, creativity, and growth. As a Customer Service Advocate at arenaflex, you'll be part of a dynamic team that's shaping the future of customer service and sales.
**Responsibilities**
As a Customer Service Advocate at arenaflex, you'll be responsible for:
* Responding to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries, including processing payments, resolving billing issues, policy changes requests, and completing new insurance applications.
* Reviewing customers' current insurance needs while engaging in consultative conversations, making recommendations that address their needs, and promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products.
* Handling customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements.
* Obtaining and maintaining multi-state licenses, including passing state insurance agent licensing within approximately three weeks of hire, obtaining appointments in 39 Company-designated states within approximately the first five to seven weeks of employment, and obtaining licensing in remaining states within approximately 45 to 60 days of employment.
* Performing other duties as assigned, including complying with all policies and standards.
**Key Responsibilities:**
* Respond to customer inquiries via inbound and outbound service and sales telephone interactions
* Review customers' current insurance needs and make recommendations
* Handle customer inquiries in a positive and professional manner
* Obtain and maintain multi-state licenses
* Perform other duties as assigned
**Qualifications**
To be successful as a Customer Service Advocate at arenaflex, you'll need:
* A High School Diploma or GED (Required)
* 1-2 years of Customer Service experience (Required)
* Demonstrated contact center experience and knowledge (considered a plus)
* Demonstrated life insurance industry experience and knowledge (considered a strong advantage)
* Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner
* Proven strong and accurate business English, verbal, and written communication skills (grammar and spelling)
* Proven excellent listening skills
* Proven ability to multitask
* Demonstrated strong bilingual competency (English and Spanish) (considered a plus)
* Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer
* Excellent PC, data entry, and word processing software skills
* Ability to obtain a Life and Health Insurance License (Required)
**Work Setting/Position Demands**
As a Customer Service Advocate at arenaflex, you'll work in an office setting and remain in a stationary position for long periods of time while working at a desk, on a computer, or with other standard office equipment, or while in meetings. You'll require the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. You'll also need visual acuity to read and interpret a variety of correspondence, procedures, reports, and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. You'll require the ability to prepare written correspondence, reports, and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. You'll also need to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
**Travel Requirements**
None
**Why Join arenaflex?**
As a Customer Service Advocate at arenaflex, you'll enjoy:
* A dynamic and supportive work environment
* Opportunities for career growth and development
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance
* A chance to make a real difference in people's lives
**How to Apply**
If you're passionate about delivering exceptional customer service and sales, and you're looking for a rewarding career opportunity, apply now to join arenaflex's team as a Customer Service Advocate.
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