At arenaflex, we're a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial, and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality, and cutting-edge processing methods. Every day, we impact the lives of millions by changing the way people see the world.
Our portfolio of more than 150 renowned brands spans various categories, from frames, lenses, and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team accompanies and enables others within the arenaflex collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.
**Job Summary:**
We're seeking an experienced Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will provide high-quality multi-channel support and problem resolution to customers in Spanish, utilizing your excellent communication skills and product knowledge. If you're passionate about delivering exceptional customer experiences and have a flair for problem-solving, we'd love to hear from you.
**Key Responsibilities:**
* Provide high-quality multi-channel support (telephonic, chat, email, social media, US mail) to customers in Spanish, ensuring that their issues are resolved promptly and professionally.
* Utilize department tools, resources, business judgment, and expertise to resolve complex customer problems, resulting in increased customer satisfaction and retention.
* Act as a positive role model by demonstrating continuous performance improvement, solid business skills, and support of department and company objectives.
* Ensure productivity, revenue generation, and quality levels are met in order to meet and exceed customer and arenaflex expectations.
* Use courteous and professional language when interacting with customers.
* Work effectively in a team environment to achieve shared goals and objectives.
* Create a win-win resolution to problems, ensuring that customers are satisfied and that arenaflex's interests are protected.
**Essential Qualifications:**
* High School or equivalent
* 1+ year(s) experience in a customer service environment
* Must be fluent in Spanish (written and spoken)
* Ability to produce quality and professional written correspondence with customers
* Ability to demonstrate and perform basic math
* Customer service orientation
* Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
* Commitment to providing resolution to customer issues on the first contact
* Strong English and Spanish comprehension and a good command of grammar
**Preferred Qualifications:**
* Associate degree or higher
* Previous experience in a telephonic or personal customer contact position
* arenaflex Retail store/field experience
**What We Offer:**
* Competitive pay and bonus/commission plan
* Comprehensive benefits package, including health care, retirement savings, paid time off/vacation, and various employee discounts
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture:**
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our company culture values innovation, creativity, and teamwork, and we're passionate about empowering our employees to achieve their full potential. We're proud to be an equal opportunity employer and welcome applications from diverse candidates.
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, diverse, and supportive. We're proud to be an equal opportunity employer and welcome applications from candidates with disabilities, veterans, and other protected groups.
**Accommodations:**
Upon request and consistent with applicable laws, arenaflex will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the arenaflex SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email
[email protected].
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