At arenaflex, we are dedicated to protecting lives and promoting healthy lifestyles in diverse communities statewide. As a Customer Service Representative Supervisor within the Monroe County Health Department at arenaflex, you will join a passionate group of individuals who are committed to making an impact. Our team is passionate about providing exceptional customer service, ensuring the well-being of our community, and fostering a culture of respect, teamwork, and inclusion.
**About arenaflex**
arenaflex is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. Our mission is to protect the lives of all Georgians, and we are seeking a dedicated and experienced Customer Service Representative Supervisor to join our team.
**What We Offer**
As a member of the arenaflex team, you will enjoy a wide range of benefits, including:
* **Make a Professional Impact**: Build your career where it matters and protect lives in the community where you live, work, and play.
* **Enjoy Workplace Flexibility**: Experience flexibility in how you work so you can be your best self for you and Georgia Residents.
* **Work with a Dynamic and Diverse Team**: Collaborative and inclusive way of working where employees share ideas and leverage collective strengths.
* **Achieve Career Longevity**: Countless opportunities for continuous learning/development that support a long-term career.
* **Take Part in a Hands-on Working Culture**: Unique culture of active engagement and problem-solving, no matter your role.
* **Feel Pride in Where you Work**: Be part of making an impact in public health alongside dedicated people just like you.
**Job Responsibilities**
As a Customer Service Representative Supervisor, you will be responsible for:
* **Supervising and Guiding Subordinate Staff**: Supervise, guide, and/or instruct the work assignments of subordinate staff.
* **Providing Excellent Customer Service**: Communicate with the general public, internal customers, and/or external customers to provide information and recommendations targeted to meet customer expectations.
* **Resolving Complicated Issues**: Resolve complicated issues involving customer service and/or researches governing policies, procedures, or laws to respond to clients or visitors.
* **Hiring, Supervising, and Evaluating Clerical Staff**: Hires, supervises, and evaluates clerical staff.
* **Ensuring Required Orientation and Ongoing Training**: Ensures required orientation and ongoing training requirements are met.
* **Providing Educational Opportunities**: Provides educational opportunities that enhance staff skills and knowledge.
* **Maintaining Staff Performance**: Ensures staff follow proper intake procedures and the daily administrative operations of the health department.
* **Maintaining Leave and Timesheets**: Maintains, monitors, and approves leave and timesheets for clerical staff.
* **Creating Performance Evaluations**: Creates and maintains yearly Performance Evaluations for Clerical Staff.
* **Directing Workflow**: Directs workflow to clerical staff and assists with front desk duties as needed.
* **Monitoring Clinic Flow**: Monitors clinic flow.
* **Preparing and Maintaining Daily Scheduling**: Prepares and maintains daily scheduling of the clinic to guarantee timeliness for appointments.
* **Answering Phone Calls**: Answers phone as designated by guidelines and routes phone calls to appropriate personnel.
* **Entering Patient Information**: Ensure patient demographics, financials, and insurance coverage information are accurately entered into EMR.
* **Accessing Insurance Web Portals**: Access insurance web portals to verify and accurately interpret medical coverage, advise patient(s) of eligibility or ineligibility benefits for medical claims billing and collection of fees per patient copay or deductible, and update patient EMR when applicable.
* **Preparing and Mailing Statements**: Prepares and mails statements quarterly.
* **Reviewing Rejected Claims**: Reviews rejected claims.
* **Invoicing and Posting Paid Claims**: Invoicing and posting paid claims, meeting the deadline of the current fiscal year.
* **Serving as Secretary to the Board of Health**: Serves as secretary to the Board of Health.
* **Maintaining Board of Health Member Roster**: Maintains Board of Health Member Roster and updates contact information.
* **Scheduling Meetings**: Schedules monthly and called meetings at the direction of the Chairman of the BOH.
* **Preparing Meeting Agenda**: Prepares meeting agenda.
* **Preparing Folders with Supporting Documents**: Prepares folders with supporting documents for the meeting.
* **Taking Minutes**: Takes minutes of meetings, transcribes, and distributes final approved copies.
* **Uploading Electronic Copy of Minutes**: Uploads electronic copy of minutes and supporting documents to FileZilla for District and backup purposes.
* **Providing Auditors with Minutes**: Provides auditors with appropriate minutes as needed.
* **Assisting the Environmental Health Department**: Assists the Environmental Health department as needed.
* **Participating in Emergency Preparedness Efforts**: Participates in emergency preparedness efforts in partnership with the District and local agencies and stakeholders.
* **Establishing and Maintaining Internal and External Partnerships**: Establishes and maintains internal and external partnerships.
**Essential and Preferred Qualifications**
* **High School Diploma/GED**: High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role in a customer service setting communicating information.
* **Experience in Customer Service**: Two (2) years of experience required at the lower level Customer Svc Rep 3 (GST122).
* **Leadership Experience**: Experience in supervising and guiding subordinate staff.
* **Communication Skills**: Excellent communication skills, both written and verbal.
* **Problem-Solving Skills**: Strong problem-solving skills, with the ability to resolve complicated issues.
* **Organizational Skills**: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects.
* **Technical Skills**: Proficiency in EMR systems and other software applications.
* **Certifications**: Certification in customer service or a related field is preferred.
**Skills and Competencies Required for Success**
* **Leadership**: Strong leadership skills, with the ability to motivate and guide subordinate staff.
* **Communication**: Excellent communication skills, both written and verbal.
* **Problem-Solving**: Strong problem-solving skills, with the ability to resolve complicated issues.
* **Organizational**: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects.
* **Technical**: Proficiency in EMR systems and other software applications.
* **Customer Service**: Excellent customer service skills, with the ability to provide information and recommendations targeted to meet customer expectations.
**Career Growth Opportunities and Learning Benefits**
* **Countless Opportunities for Continuous Learning/Development**: Arenaflex offers countless opportunities for continuous learning/development that support a long-term career.
* **Professional Development**: Arenaflex provides professional development opportunities, including training, workshops, and conferences.
* **Mentorship**: Arenaflex offers mentorship opportunities, with experienced professionals who can guide and support your career growth.
* **Networking**: Arenaflex provides opportunities for networking, with professionals in the public health field.
**Work Environment and Company Culture Highlights**
* **Dynamic and Diverse Team**: Arenaflex has a dynamic and diverse team, with a collaborative and inclusive way of working.
* **Hands-on Working Culture**: Arenaflex has a unique culture of active engagement and problem-solving, no matter your role.
* **Pride in Where You Work**: Arenaflex is proud of its mission to protect the lives of all Georgians, and we are seeking dedicated and passionate individuals to join our team.
* **Wellness Activities**: Arenaflex encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.
**Compensation, Perks, and Benefits**
* **Salary**: The salary for this position is competitive and based on experience.
* **Benefits**: Arenaflex offers a wide range of benefits, including health insurance, retirement plans, and paid time off.
* **Perks**: Arenaflex offers perks, including flexible work arrangements, professional development opportunities, and a dynamic and diverse work environment.
**Conclusion**
If you are a dedicated and passionate individual who is committed to making an impact in public health, we encourage you to apply for this exciting opportunity. As a Customer Service Representative Supervisor at arenaflex, you will have the opportunity to work with a dynamic and diverse team, provide exceptional customer service, and make a difference in the lives of Georgians. Apply today and join our team in protecting lives and promoting healthy lifestyles in diverse communities statewide.
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