Join the Customer Strategic Insights team at arenaflex, a pioneering organization in the Foodservice and On-Premise (FSOP) industry, as we embark on a transformative journey to drive marketplace growth through best-in-class insights, strategy, and storytelling. As a Director, you will play a pivotal role in leading category management and guest insights projects, working closely with the Growth, Customer Marketing, and Sales organizations to maximize opportunities for our customers, categories, and arenaflex.
**About arenaflex**
arenaflex is a global leader in the beverage industry, with a rich history of innovation and a commitment to refreshing the world and making a difference. Our iconic brand is recognized worldwide, and we're proud to be part of a community of passionate employees who are shaping the future of our industry. At arenaflex, we believe in the power of diversity, equity, and inclusion, and we're dedicated to creating a workplace that's inclusive, equitable, and empowering for all.
**Key Responsibilities**
As a Director of Customer Strategic Insights, you will be responsible for leading by example with FSOP analytics/data asset tools and resources, generating insights that inform customer business planning, and collaborating with key stakeholders to drive strategic and informed decision-making. Your key responsibilities will include:
* **Department Subject Matter Experts**: Leading by example with FSOP analytics/data asset tools and resources, and serving as a subject matter expert in category management and guest insights.
* **Insights Generators**: Storytelling on the state of FSOP category and customer landscape, and role-modeling the usage of analytic assets to inform customer business planning.
* **Customer Collaborators**: Focusing on strategic and informed customer business planning, ongoing customer commitment, and assortment strategies with key portfolio customers.
* **Network Promoters**: Syncing with human insights, retail category leadership, planning & strategy departments, and our broader Customer Value and Growth department for consistent messaging.
* **Capability Advocates**: Aligning with platform services, retail category leadership, and human insights to assure NAOU remains at the forefront of analytic/data assets in FSOP.
**Experience**
To succeed in this role, you will need:
* 8+ years of work experience, preferably in the Consumer Packaged Goods (CPG) industry.
* A Bachelor's degree, with a preferred MBA or other advanced degree.
* Regular customer engagement, with a background of owning and using primary research projects and budgets.
* A mix of strong analytical, project management, and storytelling experiences.
* Experience with Foodservice and On-Premise, with a proven track record of delivering sustainable results.
* Prior consulting and category management or sales experience, with the ability to present to senior leaders of own and external organizations.
**Technical/Functional Skills**
You will need to be proficient in:
* Heavy usage of arenaflex Foodservice data sources and subscribed platforms (DINE, CBL, Circana, Datassential, Technomic, Mintel, Euromonitor, Placer.AI, MRI Simmons, Statista).
* Willingness to learn new tools/solutions and become an active ambassador of new programs.
* Advanced strategic thinking, including framing of issues, solutions, and paths to implementation.
* Business planning, inclusive of corporate and customer needs/considerations.
* Highly analytical, incorporating market and customer research, financials, customer & sales team feedback.
* Ability to collaborate with key internal/external cross-functionals; effectively influencing a wide variety of stakeholders.
* Strong ability to manage multiple deadlines from different stakeholders, and ability to prioritize the highest leverage opportunities.
* Effective communication & building relationships at all organizational levels.
* Ability to champion initiatives end to end.
* Leadership of fielding primary qualitative and quantitative research; connecting business needs to appropriate research methods, and extracting strategic, actionable value from studies.
**What We Can Do For You**
As a Director of Customer Strategic Insights at arenaflex, you will have the opportunity to:
* Work on the most recognized brand in the world and be part of developing the brand's next chapter.
* Exposure to world-class leaders that will expand your network and exposure you to emerging digital platforms and marketing insights.
* Be inspired by the best brand leaders and agencies in the world, which creates a creative culture that supports taking risks and innovation.
* Act as a change agent, with analytical thinking, an enterprise mindset, and the ability to build inclusion.
* Develop customer insights, customer knowledge, data to insights, human insights, and influence across the network.
* Thrive in ambiguity, with a long-term planning mindset, and the ability to make courageous choices.
**Compensation and Benefits**
The salary range for this role is $160,000 - $186,000, with a full range of medical, financial, and/or other benefits, dependent on the position. The annual incentive reference value percentage is 30, indicating performance at target.
**Our Purpose and Growth Culture**
At arenaflex, we're taking deliberate action to nurture an inclusive culture that's grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
**Join Our Team**
If you're a passionate and innovative leader who is committed to driving growth and success, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of shaping the future of our industry.
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