At arenaflex, we're passionate about creating growth for our clients, employees, and community. As a leading provider of outsourced B2B demand, sales, customer success, and revenue operations solutions, we're committed to cultivating career advancements for our people. Our award-winning workplace culture and top employer status are a testament to our six core values, which are embraced by our 3,000+ employees worldwide.
We're now seeking an experienced Customer Onboarding & Success Team Leader to join our team in Ireland, working remotely. As a key member of our customer success team, you'll lead, motivate, and inspire a team of customer-focused professionals to reach targets and KPIs aligned to the expectations of our clients and arenaflex.
**About the Role**
As a Customer Onboarding & Success Team Leader, you'll be responsible for managing, coaching, and mentoring a team to achieve exceptional results. Your passion for the hospitality industry and successful background in account management, sales, customer support, customer success, or client relations will be invaluable in this role.
**Key Responsibilities**
* Adhere to daily, weekly, and monthly KPIs
* Create and implement systems and processes that drive efficiency and performance
* Lead, motivate, and inspire team members to achieve exceptional results
* Hire and recruit new talent as needed to support the growth of the team
* Manage, coach, and mentor a team of sales agents across multiple sales disciplines to a set of targets and KPIs aligned to the expectations of the client and arenaflex
* Maintain a hands-on approach while adjusting to client demands and strategies
* Gather a strong understanding of client offerings to enable the team effectively across differing EMEA territories
* Create a culture of focus, teamwork, and outstanding performance
* Drive strong thought leadership within a wider sales team
* Adhere to team goals as agreed by the client
* Ownership of day-to-day operations in partnership with client contact and Program Manager
* Take responsibility for performance discipline, employee scheduling and attendance, time-card approvals, performance evaluations, and associated management functions
* Partner with sales operations, quality assurance, and training departments
* Develop and implement personal development plans for reps
* Analyze data to identify strategic opportunities and implement data-driven recommendations to drive sales growth
* Maintain a strong understanding of technical integrations with software partners to provide adequate support to clients
**What You'll Need to Succeed**
* 4+ years of experience in account management, partner support, technical support, customer experience, customer success, or sales
* 1+ year as a leader, coach, trainer, or senior rep
* Proficiency in CRM software, specifically working with leads and opportunities
* Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video
* Strong quantitative skills and the ability to interpret and apply data to drive decision-making
* Exceptional time management and prioritization abilities
* Comfort working at both strategic and tactical levels in ambiguous environments
* Ability to work within tight deadlines, adapt to changing priorities, and balance short-term needs with long-term initiatives
* Fluent in English
* Fluent in French, Italian, or Spanish a benefit
**What We Offer**
At arenaflex, we're committed to providing our employees with valuable mental and physical well-being benefits, including:
* Comprehensive VHI Health cover from day one
* Structured training & career development opportunities
* Education reimbursement
* Paid birthday leave
* Child/Dependent care reimbursement
* Personal Hardship Loan Program
* Mental health and 24/7 employee assistance program
* Bike To Work Scheme / Taxsaver Leap Card Scheme
* Top-performer and tenure awards
**Compensation and Benefits**
The pay for this position is a basic salary of €48,000 per annum, with an additional variable bonus component of €12,000 per annum. Your recruiter will provide more detailed information during the interview process.
**Equal Employment Opportunity**
arenaflex is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at
[email protected] for assistance.
**How to Apply**
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**About arenaflex**
arenaflex is a leading provider of outsourced B2B demand, sales, customer success, and revenue operations solutions. With over 35 years of experience, we've generated revenue for the most innovative tech companies across the globe. Our award-winning workplace culture and top employer status are a testament to our six core values, which are embraced by our 3,000+ employees worldwide.
**Why Join arenaflex?**
* Opportunity to work with a leading provider of outsourced B2B demand, sales, customer success, and revenue operations solutions
* Collaborative and dynamic work environment
* Comprehensive training and career development opportunities
* Competitive compensation and benefits package
* Opportunity to work with a diverse team of professionals
* Flexible work arrangements, including remote work options
* Commitment to equal employment opportunity and diversity, equity, and inclusion
Apply for this job