**Job Summary:**
Join arenaflex, the world's leading home improvement retailer, as a Manager of Customer Experience Strategy and play a pivotal role in shaping the future of retail. As a key member of the Customer Experience Strategy team, you will lead strategic projects, drive business growth, and develop expertise in online retail. With a focus on delivering best-in-world interconnected retail experiences for Pros and Consumers, you will have the opportunity to influence change from within one of the world's leading retailers.
**About arenaflex:**
arenaflex is the world's #1 home improvement retailer, with over $150B in annual sales. Our market-leading interconnected customer experiences combine cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. As a leader in the industry, we are committed to delivering exceptional customer experiences and driving business growth in any macroeconomic environment.
**Key Responsibilities:**
As a Manager of Customer Experience Strategy, you will be responsible for:
* **Competitive and Market Intelligence (10%):** Stay abreast of external developments, including innovations and strategies of notable competitive and non-competitive retailers, to identify opportunities and threats. Leverage internal/external research to develop insights/solutions and create compelling documents to communicate to executive audiences.
* **Planning Process (20%):** Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
* **Strategic Projects (70%):** Drive one or more interconnected strategy and operational execution workstreams, leading to business growth and customer satisfaction.
**Direct Manager/Direct Reports:**
* This Position typically reports to the Sr. Manager or Director.
* This Position has 0 Direct Reports.
**Travel Requirements:**
* Typically requires overnight travel 5% to 20% of the time.
**Physical Requirements:**
* Most of the time is spent sitting in a comfortable position, with frequent opportunities to move about. On rare occasions, there may be a need to move or lift light articles.
**Working Conditions:**
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications:**
* Must be at least 18 years old.
* Must be legally permitted to work in the United States.
**Preferred Qualifications:**
* Previous work experience in either world-class retail / ecommerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail / ecommerce businesses.
* MBA / Master's degree.
* Minimum of 4+ years of relevant work experience.
* Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving.
* Strong presentation skills and ability to communicate effectively with senior leadership.
* Strong interpersonal skills.
* Ability to lead and manage cross-functionally.
* High degree of drive and personal ownership.
* Comfort with framing and addressing ambiguous challenges.
* High degree of confidentiality and professionalism.
**Minimum Education:**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education:**
* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
**Minimum Years of Work Experience:**
* 4
**Preferred Years of Work Experience:**
* 4
**Minimum Leadership Experience:**
* None
**Preferred Leadership Experience:**
* None
**Certifications:**
* None
**Competencies:**
* Decision Quality
* Collaborates
* Drives Engagement
* Ensures Accountability
* Plans and Aligns
* Communicates Effectively
* Customer Focus
**What We Offer:**
* Competitive salary and benefits package.
* Opportunity to work with a leading retailer in the industry.
* Collaborative and dynamic work environment.
* Professional development and growth opportunities.
* Flexible remote work arrangement.
**How to Apply:**
If you are a motivated and experienced professional looking to join a dynamic team, please submit your application through our website. We look forward to hearing from you!
Apply Now!
Apply for this job