Join arenaflex, the most awarded airline for customer satisfaction, as a Customer Experience Specialist in our high-energy call center environment. As a member of our Reservations team, you will join a service and sales-focused team passionate about listening to, caring for, and connecting with customers. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates have the desire to make our customers' travel not only outstanding but memorable.
**About arenaflex**
arenaflex is a world-class airline that has been recognized for its exceptional customer service. Our commitment to excellence is reflected in our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork. We are dedicated to creating a positive and inclusive work environment where our employees can thrive and grow. As a Customer Experience Specialist, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.
**Key Responsibilities**
As a Customer Experience Specialist, you will be responsible for:
* Answering calls in an efficient, courteous, and accurate manner
* Assessing customer needs and offering solutions and additional products
* Selling travel-related services, including car rental and credit card vendor partner products
* Understanding and adhering to all arenaflex and U.S. Department of Transportation (DOT) compliance requirements
* Working with a globally diverse group of customers and colleagues
* Collaborating with colleagues to resolve customer issues and improve customer satisfaction
* Participating in ongoing training and development to improve skills and knowledge
**Connecting Our Customers to the World**
In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful. This is accomplished by:
* Optimally listening to customers
* Quickly identifying and owning customer issues
* Actively searching for solutions to problems
* Making quality decisions
* Attention to detail
* Interacting with a globally diverse group of customers and colleagues
**Special Opportunities**
As a Customer Experience Specialist, you will have the opportunity to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. You may also assist customers via Twitter, Facebook, or other emerging social media platforms. arenaflex is committed to innovation and is always looking for new ways to connect with our customers.
**Career Growth Opportunities**
arenaflex offers a range of career growth opportunities, including:
* Advancement to specialty teams
* Participation in ongoing training and development
* Opportunities to work on new projects and initiatives
* Access to mentorship and coaching programs
* Opportunities to take on leadership roles and responsibilities
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment. Our culture is rooted in a shared dedication to living our values every day, in everything we do. We offer a range of benefits and perks to support our employees' well-being and success, including:
* Competitive salary and industry-leading profit sharing
* Comprehensive health and wellness benefits
* Paid training and development opportunities
* Domestic and international flight privileges
* Career development programs
* Exclusive access to mental health counseling sessions
**Compensation and Benefits**
arenaflex offers a competitive salary and industry-leading profit sharing. Our starting pay for Customer Experience Specialists is $18.90 per hour, with regular pay increases through 10.5 years to the current max of $35.26 per hour. We also offer comprehensive health and wellness benefits, including medical, dental, vision, short/long term disability, and life benefits.
**Requirements**
To be successful as a Customer Experience Specialist, you will need:
* A High School diploma, GED, or High School Equivalency
* Embracing diverse people, thinking, and styles
* Consistently prioritizing safety and security of self, others, and personal data
* Being at least 18 years of age and having authorization to work in the United States
* New hires are flexible in working PM shifts with 2 consecutive days off, which will likely be offered midweek
* Digital literacy in navigating web-based and airline-specific software applications, emails, instant messaging, and internet searches
* Demonstrating clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
* Reliable and committed by maintaining excellent attendance, performance, self-motivation, and goal attainment
* Demonstrating that privacy is a priority when handling personal data
**Preferred Qualifications**
* One year of experience working in sales and at least one year of experience providing customer service
* Spanish language fluency. arenaflex periodically opens internal bilingual positions (with associated pay increase) to current Customer Experience Specialists, so we would like to know if you are potentially eligible and interested in this position.
**How to Apply**
If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career, apply now to join arenaflex as a Customer Experience Specialist.
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