**Experienced Crisis & 988 Specialist – Remote Part-Time Opportunity at arenaflex**

**Job Summary:** arenaflex is seeking an experienced Crisis & 988 Specialist to join our team in a remote part-time capacity. As a Crisis & 988 Specialist, you will be responsible for handling incoming phone contacts on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. If you are passionate about providing excellent service to those in need and have the skills and experience to excel in this role, we encourage you to apply. **About arenaflex:** arenaflex is a leading organization dedicated to creating a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community's toughest challenges by connecting people, resources, and ideas. We value diversity, equity, and inclusion and are committed to creating a positive culture that celebrates the differences in backgrounds and experiences. **Key Responsibilities and Essential Functions:** * Attend staff meetings, in-services, training sessions, and conferences when appropriate to job responsibilities * Participate in staff training activities to maintain the required annual training hours * Keep Microsoft TEAMS open and check frequently. Acknowledge new posts from Crisis & 988 Director or other supervisory staff promptly * Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly * Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift * Be fully prepared to begin answering phone lines promptly per assigned work schedule * Log into the call queue to take calls * Adhere to lunch and shift schedule unless change is approved in advance by the Supervisor * Keep all activities in line with the core values and contribute to the positive culture of arenaflex * Contribute to the overall effectiveness of the Crisis and 988 by completing all other tasks as assigned * Answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume * Answer chats, texts, and emails using correct spelling, grammar, and professional language, paying close attention to the inclusion of feeling reflections * Demonstrate proficiency in using multiple types of contact center software, computer hardware, and telephone equipment * Maintain acceptable level of contact handling and customer service performance as described by 988 training standards * Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, information & referral services, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting, and email * Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy, and be non-judgmental and neutral in handling all contacts * Develop and implement crisis-related safety plans * If imminent risk to the individual or others, the Crisis & 988 Specialist may engage 911 to assist in response * Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds * Referral process consists of assessing the needs of the inquirer, identifying appropriate resources, and providing enough information about resources to help inquirer make an informed decision * In line with 988 policy and procedures, follows-up with designated at-risk callers to determine referral outcomes * Must successfully complete VIBRANT training prior to assisting callers * Perform other such duties as may be assigned by the supervisory team **Experience/Qualifications:** * High school diploma/GED, with a minimum one-year experience in the human services, social work, or customer services field required * Bachelor's degree in social work, sociology, or related field preferred. Crisis, Screening, and Suicide prevention work experience highly desirable * Ability to pass and maintain a Level 2 background check is required. This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records * Must successfully complete Inform USA exam once eligible * High level of proficiency in web-based systems, real-time communication systems (i.e., chat/text), Microsoft Office, and other client record management systems * Able to troubleshoot basic technical issues * Adaptable and able to move with change while maintaining a positive attitude * Self-directed to take initiative in follow-up and resolution of daily issues * Active listening and interviewing skills * Ability to conduct approved suicide assessment * Ability to work with people in great need * Capacity to perform work calmly and effectively in emotionally intense environments * Clear, concise, and effective written and verbal communication * Relate and interact successfully with persons of various social, cultural, economic, and educational backgrounds * Deal with people in a manner that shows sensitivity, tact, and professionalism * Ability to problem-solve multifaceted difficulties **Skills and Competencies:** * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Proficiency in using multiple types of contact center software, computer hardware, and telephone equipment * Ability to maintain confidentiality and handle sensitive information * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team * Strong organizational and time management skills * Ability to adapt to changing situations and priorities **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to ensure that all employees have the skills and knowledge necessary to excel in their roles * Opportunities for professional growth and development through training, mentorship, and career advancement * Collaborative and supportive work environment that encourages open communication and teamwork * Flexible scheduling and remote work options to accommodate individual needs and preferences * Competitive compensation and benefits package, including health insurance, 403(b) matching, and paid time off **Work Environment and Company Culture:** * arenaflex is a hybrid work environment, with the possibility of remote work dependent on performance, reliability, and a private work space * Collaborative and supportive work environment that encourages open communication and teamwork * Flexible scheduling and remote work options to accommodate individual needs and preferences * Competitive compensation and benefits package, including health insurance, 403(b) matching, and paid time off * Vibrant work environment with a focus on diversity, equity, and inclusion * Opportunities for professional growth and development through training, mentorship, and career advancement **Compensation, Perks, and Benefits:** * Competitive pay commensurate with education and experience based on current market * Health insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents * 403(b) matching – Generous matching up to 6% of annual pay * Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days * Vacation – Two weeks paid vacation * Flexible schedule – Hybrid working environment with the ability to modify as needed * Vibrant work environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking * Purpose – Help arenaflex transform NEFL into a community of opportunity and hope for ALL people * Employee Assistance Program * A fun, challenging, and inclusive culture **General Physical Requirements for Essential Functions of the Job:** * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. * Specific vision abilities required by this job include long hours viewing a computer monitor screen. * The employee may occasionally travel using personal vehicle and/or work outside normal office environment. **How to Apply:** If you are passionate about providing excellent service to those in need and have the skills and experience to excel in this role, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply Job! Apply for this job