**Join arenaflex, a Great Place to Work, as a Weekend Part-Time Customer Service Representative and become a valued member of our Operations team!**
Are you a highly motivated, production-driven, and team-oriented individual looking for a part-time opportunity that offers flexibility and growth? Look no further! arenaflex is seeking a Customer Service Representative (CSR) to join our Operations team on a part-time basis, working approximately 3-29 hours per week. As a CSR, you will have the opportunity to apply the latest customer service techniques, learn our account management systems, and help improve the customer experience during a difficult time.
**About arenaflex**
arenaflex is an inbound call center focused on customer service and benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. We have been awarded Great Place to Work twice, and we are committed to creating a positive and supportive work environment for our employees. Our team is dedicated to providing exceptional customer service and ensuring that our clients receive the highest level of support and expertise.
**Responsibilities**
As a Weekend Part-Time Customer Service Representative at arenaflex, you will be responsible for:
* Providing positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs.
* Offering empathy and support to customers during the claim process.
* Collecting and documenting all claim details provided by the customer into the claim accurately.
* Identifying and resolving customer issues by adhering to clients-specific handling instructions.
* Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
* Maintaining punctuality and reliability, including remaining available for extended hours or additional shifts during peak periods or emergency situations.
* Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
* Demonstrating arenaflex's core values, including:
+ Customer first: fulfills customer needs with compassion
+ Self-motivated: takes initiative and commits to the task at hand
+ Teamwork: promotes unity over self
+ Continuous improvement: strives for daily growth
**Required Skills and Abilities**
To be successful in this role, you will need:
* Language Skills:
+ Ability to read and interpret documents such as police and accident reports.
+ Ability to write routine correspondence and detailed accident descriptions.
+ Ability to project a confident, clear, and professional telephone presence.
+ Ability to provide feedback verbally and written in a positive, professional manner.
* Bi-lingual in Spanish Preferred
* Computer Skills:
+ Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel.
+ Ability to type at least 40wpm.
**Education and Experience**
* High School Diploma or general education degree (GED) required.
* 1-2 years of quality assurance experience preferred.
**Network Requirements**
* Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net).
* Ethernet connection is not required, however strongly recommended.
* Must be on a private network, not allowed to work in public locations.
* No VPNs are allowed, as logins must happen in the US.
**Benefits and Compensation**
* Competitive compensation
* 20+ hours per week
* Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
* Less than 20 hours per week
* Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
+ Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
* 401K: Eligible after 6 months of employment
* PTO: Eligible after 90 days of employment
* Employee Assistance Program
**Work Environment and Culture**
As a Weekend Part-Time Customer Service Representative at arenaflex, you will have the opportunity to work in a remote environment, from the comfort of your own home office. Our team is dedicated to creating a positive and supportive work environment, and we offer a range of benefits and perks to support your well-being and career growth.
**How to Apply**
If you are a motivated and customer-focused individual looking for a part-time opportunity that offers flexibility and growth, we encourage you to apply for this role. Please visit our website to submit your application and join our team at arenaflex.
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**arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.**
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