At arenaflex, we're committed to delivering exceptional customer experiences and driving operational excellence in our supply chain and logistics operations. As a key member of our team, the Experienced Customer Logistics and Supply Chain Advisor will play a vital role in ensuring seamless execution of customer requirements during promotional activities, while also identifying trends and solutions to improve our processes.
**Job Summary:**
We're seeking a highly motivated and experienced professional to join our team as a Customer Logistics and Supply Chain Advisor. In this role, you will be responsible for managing planned and unplanned Sales activities affecting orders and customers, leading cross-functional meetings and process improvement initiatives, and conducting day-to-day customer service activities. If you have a passion for delivering exceptional customer experiences and driving operational excellence, we encourage you to apply for this exciting opportunity.
**Key Responsibilities:**
* Manage planned and unplanned Sales activities affecting orders and customers, ensuring seamless execution of customer requirements during promotional activities
* Run SAP queries and use reports to identify trends and solutions, providing insights to improve our supply chain and logistics operations
* Lead cross-functional meetings and process improvement initiatives to drive operational excellence and customer satisfaction
* Conduct day-to-day customer service activities, including managing escalated issues and providing clear and thorough documentation and communication
* Communicate effectively with stakeholders at all levels, including Product Supply System teams, Sales, and our customers
* Collaborate with internal teams to build strong relationships and drive business results
* Identify and implement process improvements to enhance customer satisfaction and operational efficiency
* Develop and maintain knowledge of supply chain, Order Management, and Customer Services processes and systems
* Provide clear and concise reporting and analysis to stakeholders, using tools such as SAP P08, SAP reports, Oracle Transportation Management (OTM), Excel, and Pivot Tables
**Requirements:**
* High School diploma or GED equivalent
* Availability to work rotating weekends
* Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience preferred
* At least one year in a customer-facing role and one year in a call center
* Three years in a customer-facing role and three years in a call center are preferred
* Strong customer service, problem-solving, issue resolution, and communication skills
* Ability to build collaborative relationships with internal teams and customers
* Knowledge of supply chain, Order Management, and Customer Services processes and systems
* Sense of urgency, detail-oriented, and able to provide clear and thorough documentation and communication
* Ability to operate independently with minimal daily supervision
* Experience with SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel, and Pivot Tables, Microsoft Office preferred
**Essential Skills and Competencies:**
* Strong analytical and problem-solving skills, with the ability to identify trends and solutions
* Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and customers
* Ability to work independently with minimal daily supervision, with a sense of urgency and attention to detail
* Strong customer service skills, with the ability to provide clear and thorough documentation and communication
* Knowledge of supply chain, Order Management, and Customer Services processes and systems
* Experience with SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel, and Pivot Tables, Microsoft Office preferred
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Logistics and Supply Chain Advisor, you'll have opportunities to:
* Develop your skills and knowledge in supply chain and logistics operations
* Collaborate with internal teams to drive business results and improve customer satisfaction
* Participate in process improvement initiatives to enhance operational efficiency and customer satisfaction
* Receive training and development opportunities to enhance your skills and knowledge
* Work with a talented and dedicated team to drive operational excellence and customer satisfaction
**Work Environment and Company Culture:**
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values:
* Collaboration and teamwork
* Innovation and creativity
* Customer focus and satisfaction
* Operational excellence and efficiency
* Continuous learning and development
**Compensation, Perks, and Benefits:**
We offer a competitive benefits package that starts on day one of employment, including:
* Comprehensive health insurance
* Retirement savings plan
* Paid time off and holidays
* Professional development opportunities
* Flexible work arrangements
* Recognition and rewards for outstanding performance
**How to Apply:**
If you're a motivated and experienced professional with a passion for delivering exceptional customer experiences and driving operational excellence, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement.
Apply for this job