**Join arenaflex in our mission to revolutionize healthcare administrative costs for federal government agencies, payers, and providers. As a Customer Service Representative, you will be the face of arenaflex, providing exceptional support to healthcare providers, veterans, and beneficiaries. If you're a highly motivated, team-oriented individual with a passion for delivering first-class customer service, we want to hear from you!**
**About You**
We're looking for an exceptional individual who is passionate about delivering outstanding customer service. As a Customer Service Representative, you will be responsible for answering incoming calls from healthcare providers, veterans, and beneficiaries, providing assistance with claims and benefits. If you're a self-motivated, team-oriented individual with excellent communication skills, we want to hear from you!
**Key Responsibilities**
* Answer incoming calls from healthcare providers, veterans, and beneficiaries, providing assistance with claims and benefits
* Conduct every transaction with a customer-focused, courteous approach, ensuring first call resolution and achieving quality scores while maintaining production standards
* Research and evaluate medical claims and benefits for proper adjudication
* Document call activity and make requests for corrective action into VA systems
* Maintain a working knowledge of applicable VA regulations as they relate to 72-hour notification requirements
* Maintain access for all client systems, as assigned
* Act as an effective team member, collaborating with colleagues to achieve shared goals
* Other duties as assigned
**Essential Qualifications**
* High School Diploma or GED required
* 1-2 years' experience in customer service, preferably in a healthcare or claims-related environment
* General office skills and knowledge of standard office equipment
* Working knowledge of software such as Excel and Word
* Data entry and 10-key experience necessary
* Excellent verbal and written communication skills
* Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty, and integrity
**Preferred Qualifications**
* Experience with client systems, soft phone systems, and customer relationship management software
* Knowledge of VA regulations and procedures
* Experience working in a remote or virtual environment
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
* Proficiency in Microsoft Office, including Excel, Word, and Outlook
* Experience with data entry and 10-key systems
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in fully developing each of our associates. We offer a performance-driven atmosphere with competitive pay, world-class training and development classes, resources, and events, an award-winning culture where everyone thrives, and so much more.
**Work Environment and Company Culture**
arenaflex is a solutions-based organization that values passion, integrity, courage, and respect in all interactions. We are a consistent annual Best Places to Work organization, and we're looking for uncommon individuals to enhance our vision. Our mission is to improve the health of our clients' business and make the lives of the people we work with better.
**Compensation, Perks, and Benefits**
* Competitive hourly rate of $21.77 per hour
* 401(k) program with employer match
* Health insurance for our associates
* Fully paid life insurance
* Fully paid short- and long-term disability
* Paid vacation
* Paid sick leave
* Paid holidays
* Professional development and tuition assistance program
* Referral bonuses
* Hybrid and remote opportunities
**Why Join arenaflex?**
* Be part of a solutions-based organization that values passion, integrity, courage, and respect
* Work in a dynamic, fast-paced environment with opportunities for growth and development
* Enjoy a competitive hourly rate and comprehensive benefits package
* Collaborate with a talented team of professionals who share your passion for delivering exceptional customer service
* Make a difference in the lives of healthcare providers, veterans, and beneficiaries
**How to Apply**
If you're a highly motivated, team-oriented individual with a passion for delivering first-class customer service, we want to hear from you! Apply now to join our team of exceptional Customer Service Representatives and be part of our mission to revolutionize healthcare administrative costs for federal government agencies, payers, and providers.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**U.S. Citizenship and Work Location**
U.S. citizenship is required for all positions, and work on all positions must be completed in the continental United States, Alaska, or Hawaii.
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