Join the arenaflex team as a Senior Customer Service Representative in our Chesapeake, VA office. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, building strong relationships, and driving business growth. If you're passionate about providing top-notch service, have a knack for problem-solving, and are eager to grow your career, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of financial solutions, with a rich history spanning over 80 years. As a family-run company, we're committed to building strong relationships with our customers, employees, and communities. With over 350 offices across the Southeast, we're expanding our footprint and seeking talented individuals to join our team. At arenaflex, we offer a dynamic work environment, competitive compensation, and opportunities for growth and development.
**Key Responsibilities**
As a Senior Customer Service Representative, you will be responsible for:
* Identifying and responding to customer needs in a timely and efficient manner
* Building internal and external relationships to drive business growth and customer satisfaction
* Ensuring customer confidentiality and private information is maintained
* Providing guidance and support to other staff members
* Interviewing customers and processing applications, making recommendations for product and services approval
* Processing payments, verifying cash, endorsements, issuing receipts, ACH, etc.
* Preparing and presenting assigned daily marketing offers
* Responsible for assigned collection of customer accounts
* Compiling and maintaining records of all daily assigned tasks
**Essential Qualifications**
* High School Diploma or equivalent
* Minimum of 3 years previous Customer Service experience
* Ability to meet current Licensing requirements of various States and Federal regulators
* Demonstrate the ability to analyze relevant information and apply individual judgment
* Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
* Ability to maintain confidential business and personal information
* Action and result-focused
* Strong communication skills (verbal / written / interpersonal)
* Proficient with MS Office Suite products
* Must possess a valid driver's license and the ability to operate an automobile
**Preferred Qualifications**
* Previous experience in the financial field
**Skills and Competencies**
To succeed in this role, you will need:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong analytical and problem-solving skills
* Ability to maintain confidentiality and handle sensitive information
* Proficiency in MS Office Suite products, including Excel, Word, and Outlook
* Strong organizational and time management skills
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer:
* Training programs and developmental opportunities to support your growth and advancement
* Competitive pay and bonus potential
* Medical, dental, vision, and 401(k) benefits
* Paid time off, paid holidays, and paid volunteer time
* Opportunities for advancement and career growth
**Work Environment and Company Culture**
Our Chesapeake, VA office is a dynamic and supportive work environment, where you'll have the opportunity to work with a talented team of professionals. We're committed to building a culture of excellence, where employees feel valued, respected, and empowered to succeed.
**Compensation and Benefits**
We offer a competitive salary range of $16.00 to $18.00 per hour, depending on experience. In addition to your salary, you'll also receive:
* Medical, dental, vision, and 401(k) benefits
* Paid time off, paid holidays, and paid volunteer time
* Opportunities for advancement and career growth
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Apply now to join our arenaflex team as a Senior Customer Service Representative in our Chesapeake, VA office.
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