At arenaflex, we're revolutionizing the way we approach energy efficiency and sustainability. As a leading organization in the industry, we're committed to creating a better future for our communities and our planet. We're not just looking for talented individuals; we're seeking passionate professionals who share our vision and are eager to make a meaningful impact.
As an Energy Efficiency Customer Support Specialist at arenaflex, you'll be part of a dynamic team that's dedicated to helping utility customers save money, make their homes more energy efficient, and contribute to a healthier climate. This is an exciting opportunity to join a people-first culture built on trust, accountability, and transparency, where every employee is treated with respect and given an equal chance to thrive.
**What We Offer**
At arenaflex, we believe in taking care of our employees and providing them with a comprehensive benefits package that includes:
* Medical, Dental, and Vision Insurance: We offer a range of health insurance options to ensure you and your loved ones have access to quality healthcare.
* 401(k) with company match: We're committed to helping you plan for your future and secure your financial well-being.
* Paid vacation, sick, personal, and parental leave time: We understand the importance of work-life balance and provide generous paid leave policies to support your needs.
* Paid Volunteer Time: We encourage our employees to give back to their communities and provide paid time off to do so.
* Employee Recognition Program: Our recognition program rewards employees for their hard work and dedication, and you can convert your points into gift cards.
* Employee Assistance Program: We offer a range of benefits to help you manage daily responsibilities and maintain a healthy work-life balance.
* Access to on-demand training courses: We're committed to helping you advance in your career and provide access to a range of training courses to support your growth.
**Job Description**
This is a remote position that can be located anywhere, and we're looking for a talented individual to join our team as an Energy Efficiency Customer Support Specialist. This is not your typical call center job – we're an inbound contact center that helps utility customers save money, make their homes more energy efficient, and contribute to a healthier climate.
**How We're Different**
* Each customer interaction focuses around energy efficiency, and you'll support multiple programs using multiple platforms.
* You'll provide a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates.
* Each call can be a different utility customer and require a different type of service.
* You'll work with a wide range of support scripts, including verbatim, talking points, and simple usage guides.
* Some programs utilize chat/email interactions with customers.
* You'll have access to personal performance data and progress in real-time.
**What You Can Apply Day 1**
* Experience handling inbound or outbound voice calls.
* Expertly navigating a script.
* Supporting customers and tech inquiries.
* Comfort with a committed schedule with set lunches and breaks.
* Appreciation for goals and performance metrics.
**Exciting Candidates Have**
* High School Diploma or GED (required).
* Ability to type 35+ WPM.
* No attendance or punctuality concerns.
* Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously.
* Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred.
* Sales-oriented with a focus on customer service satisfaction.
* A "How can I help you?" attitude.
**Remote Work Requirements**
* We provide a laptop, software, and all necessary equipment.
* Home Internet requirements:
+ Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency.
+ Google: "free speed test" if you're unsure.
+ Ability to hardwire internet, plug directly into router.
* Environment:
+ Dedicated home office space, free of personal disruptions.
+ Two power connections.
* You'll be scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours.
**Compensation**
* $17 / hour + $65 / month internet stipend.
**Compensation Range**
* Currency: Hourly.
* Type: Hourly.
* Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
**Sponsorship**
* Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.
**Equal Opportunity Employer**
* As an Equal Opportunity Employer, we're committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.
**The Above Job Description and Job Requirements Are Not Intended to Be All Inclusive**
* arenaflex retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.
If you're passionate about energy efficiency and sustainability, and you're looking for a challenging and rewarding role, we encourage you to apply to this exciting opportunity. Join arenaflex's mission to create a better future for our communities and our planet.
Apply for this job