At arenaflex, we're dedicated to empowering individuals to live healthier and longer. As a leading provider of innovative health and wellness solutions, we're seeking exceptional customer service professionals to join our high-volume call center team. As a Customer Service Representative – Fitness Programs, you'll play a vital role in supporting our mission by providing exceptional customer service nationwide for our Fitness Programs.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that's passionate about improving the lives of our members. With a commitment to innovation, quality, and customer satisfaction, we're dedicated to delivering exceptional health and wellness solutions that meet the evolving needs of our members. Our team is comprised of talented and dedicated professionals who share a common goal: to empower individuals to live healthier and longer.
**Job Summary**
As a Customer Service Representative – Fitness Programs, you'll be responsible for providing exceptional customer service to our members nationwide. You'll respond to customer inquiries, provide information regarding all aspects of the member's association with arenaflex, and play an integral role in supporting our company's mission. This is a remote position, and you'll be working from home in a designated work area with company-provided technology equipment.
**Responsibilities**
* Demonstrates knowledge and understanding of all arenaflex Fitness products and programs.
* Answers incoming calls on the arenaflex telephone system in a professional, accurate, timely, and courteous manner.
* Ascertains the nature of the call and records information in the appropriate system.
* Provides answers to member questions by following standard policies and procedures.
* Interacts in a positive, respectful manner and establishes and maintains cooperative working relationships with internal and external customers.
* Coordinates collection of necessary information, including member co-pays or payments when necessary.
* Forwards documentation to Research Team for follow-up if issue requires additional action.
* Analyzes information, problems, issues, situations, and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs.
* Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers.
* Handles all issues requiring additional action within the necessary timeframes.
* Manages time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner.
* Exercises strict confidentiality in all matters relating to the member experience with the Fitness program.
* Attends and participates in meetings to discuss issues and foster teamwork among department personnel.
* Responds to requests from other arenaflex department personnel, contacting clubs and members as required.
**Qualifications**
* High school diploma or equivalent required.
* One-year experience performing customer service duties; inbound call center experience preferred.
* Experience in healthcare preferred.
* Basic experience with MS Office.
**Core Competencies**
* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
* Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
* Ability to effectively organize, prioritize, multi-task, and manage time.
* Demonstrated accuracy and productivity in a changing environment with constant interruptions.
* Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
* Ability to exercise strict confidentiality in all matters.
**Mobility**
Primarily sedentary, able to sit for long periods of time.
**Physical Requirements**
Ability to speak, see, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.
**Environmental Conditions**
Work-from-home (WFH) environment.
**Compensation and Benefits**
* Starting pay at $15/hour with potential of $16/hour within the first year, plus merit.
* Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Opportunities for career growth and professional development.
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. We offer a range of benefits and programs to support work-life balance, including flexible work arrangements, employee recognition programs, and opportunities for professional development.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion in all aspects of our business. We welcome applications from qualified individuals of all backgrounds and perspectives.
**Accommodations**
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.
**Pay Transparency**
arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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