[Hiring] Patient Coordinator / Virtual Receptionist @Somewhere

Role Description This role is critical to the patient experience. Today, inbound calls are sometimes missed due to: • Provider being in surgery • Staff being tied up in-clinic • After-hours gaps You will act as the first point of contact for patients, ensuring every interaction is handled professionally, promptly, and with care. This is a high-trust, communication-first role, ideal for someone who is organized, personable, and thrives in a patient-facing support position. What You’ll Own • Inbound Call Management (Primary Responsibility) • Answer incoming patient calls in a timely, professional manner • Handle: • New patient inquiries • Appointment requests • General questions • Route more complex or clinical questions to the provider when needed • Ensure zero missed opportunities from inbound demand • Appointment Coordination • Schedule and confirm appointments • Manage calendar availability • Coordinate follow-ups and rescheduling • Ensure smooth patient flow and accurate booking • Patient Communication & Experience • Deliver a warm, professional, and empathetic experience on every call • Act as a reliable point of contact for patients • Ensure clear communication and proper expectation setting • Call Triage & Escalation • Identify what can be handled directly vs escalated • Pass clinical or complex cases to the provider • Keep communication organized and documented • (Optional – High Leverage Add-On) • Depending on candidate capability, this role can expand into: • Inbox/email management • Calendar optimization • Administrative support for the provider • (This is not required but considered a strong plus.) Qualifications • 1–3+ years in: • Customer service • Virtual receptionist / call center • Administrative support • Excellent English communication (clear, friendly, professional) • Strong phone presence (this is a voice-heavy role) • Highly organized and reliable Requirements • Experience in: • Healthcare / medical offices • Scheduling or appointment coordination • Executive assistant or admin support roles Profile Fit • Patient-first mindset (empathetic, calm, professional) • Strong attention to detail • Able to multitask and stay organized during call flow • Comfortable working independently in a remote setup Working Hours • Primary coverage during CST business hours • Ideal coverage window: 8:00 AM – 6:00 PM CST • Some flexibility for extended coverage is a plus Tools & Systems • You may be required to work with: • VoIP / call forwarding systems • Scheduling/calendar tools • Basic communication platforms (Google Meet, etc.) • (Training and setup guidance will be provided.) Why This Role Matters This is not just a receptionist role. You are directly impacting: • Patient acquisition • Patient retention • Overall clinic growth By ensuring every call is answered and handled properly, you play a key role in helping the practice scale efficiently. Apply tot his job Apply To this Job