At arenaflex, we're dedicated to providing exceptional customer experiences and fostering a culture of teamwork and growth. As an Experienced Wholesale Customer Service Representative, you'll play a vital role in supporting our wholesale sales team, ensuring seamless interactions with our valued customers, and contributing to the success of our organization.
**Job Summary**
We're seeking a highly organized and customer-focused individual to join our team as an Experienced Wholesale Customer Service Representative. In this role, you'll be responsible for managing data, providing exceptional customer assistance, and performing various administrative tasks to support the wholesale sales department. If you're passionate about delivering outstanding customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a dynamic and growing organization that values its employees and strives to create a nurturing environment that offers countless career opportunities to grow. Our people are the heart and soul of our company, and we're committed to fostering a culture of teamwork, innovation, and excellence. With a strong presence in the Greater Pittsburgh, Cleveland, Columbus, and Indianapolis areas, we're dedicated to providing exceptional customer experiences and putting food on shoppers' tables and smiles on their faces.
**Key Responsibilities**
As an Experienced Wholesale Customer Service Representative, you'll be responsible for:
* Assisting wholesale customers in placing orders, correcting billing errors, and problem-solving
* Assisting other clerks in the wholesale sales department as needed
* Issuing customer credits accurately and on a timely basis
* Inputting retail prices for wholesale accounts
* Inputting, printing, and distributing ad plans for assigned stores and/or groups
* Reviewing all customer pricing, credits, and commitments for accuracy
* Assisting in inputting ad pricing for wholesale customers
* Placing commitments to buyers as requested by the wholesale customers
* Controlling mail and general information distribution to customers
**Essential Qualifications**
To be successful in this role, you'll need:
* 1-3 years of experience in a customer-facing role, preferably in a wholesale or sales environment
* 1-2 years of clerical experience, general office work experience, or a related field
* A high school diploma or equivalent
* A Bachelor's Degree is preferred but not required
**Preferred Qualifications**
While not essential, the following qualifications would be beneficial:
* Previous experience in a wholesale or sales environment
* Strong knowledge of customer service principles and practices
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Proficiency in Microsoft Office, particularly Excel and Word
**Skills and Competencies**
To succeed in this role, you'll need to possess:
* Strong customer service skills, with the ability to resolve issues efficiently and effectively
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
* Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
* Proficiency in Microsoft Office, particularly Excel and Word
* Ability to work in a team environment and contribute to the success of the wholesale sales department
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to supporting the growth and development of our employees. As an Experienced Wholesale Customer Service Representative, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Mentorship and coaching from experienced colleagues
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment that encourages collaboration and innovation
**Work Environment and Company Culture**
arenaflex is a dynamic and growing organization that values its employees and strives to create a nurturing environment that offers countless career opportunities to grow. Our people are the heart and soul of our company, and we're committed to fostering a culture of teamwork, innovation, and excellence. With a strong presence in the Greater Pittsburgh, Cleveland, Columbus, and Indianapolis areas, we're dedicated to providing exceptional customer experiences and putting food on shoppers' tables and smiles on their faces.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* A salary range of $40,000 - $60,000 per year, depending on experience
* Opportunities for career advancement and professional growth
* Ongoing training and development opportunities to enhance your skills and knowledge
* A dynamic and supportive work environment that encourages collaboration and innovation
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
**How to Apply**
If you're passionate about delivering outstanding customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to welcome you to the arenaflex family!
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