At arenaflex, we're on a mission to revolutionize the way people experience customer support. As a key member of our Marketplace Live Operations team, you'll play a vital role in delivering exceptional experiences to our thousands of partner merchants, customers, and dashers worldwide. If you're passionate about customer-centricity, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a rapidly growing technology and logistics company that's changing the way people live, work, and interact with each other. Our mission is to empower local economies by connecting people with possibility. We're committed to innovation, customer obsession, and a culture of learning and growth. As a team member, you'll have the opportunity to share your unique perspectives, solve new challenges, and own your career.
**Job Highlights**
* Full-time position with a competitive salary and benefits package
* Weekly pay (every Friday)
* Direct contract with arenaflex
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off
**Compensation and Bonuses**
* Base salary: $15,000 MXN monthly
* Monthly wellness bonus: $1,000 MXN
* Monthly grocery vouchers: $1,000 MXN
* Performance bonus: Up to $3,750 MXN
* Additional benefits, including paid personal days, work-from-home equipment, and life insurance
**Social Security and Medical Coverage**
* IMSS
* Ambulance service: 5 free events
* Medical assistance at home: 2 free events, subsequent services at preferential costs
* 24/7 medical orientation: Free phone consultations year-round
* Psychological assistance: Free initial consultation, preferential rates for additional sessions
* Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM
* Home nursing services
* Dental assistance and vision care program
**Responsibilities**
As an Experienced Customer Experience Agent, you'll be responsible for:
* Handling three main channels: Inbound Calls, Chats, and Emails for arenaflex's partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction.
* Addressing time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.
* Developing deep expertise in how arenaflex's processes, systems, and resources work, and how to use them to drive positive outcomes.
* Demonstrating effective communication skills and relationship-building.
* Excelling at Quality! We want to be the best Customer Experience Company out there!
**Requirements**
* At least 1 year of experience troubleshooting customer issues using email, phone, and chat.
* Fluent English language skills and above-average technical fluency (typing speed of 40 WPM).
* Experience in a fast-paced customer service role and resilience in an ever-changing environment.
* Effective written communication skills, including top-notch grammar, spelling, and the ability to write both formally and casually using arenaflex's brand voice and tone.
* Highly-motivated individual that works well in a team environment.
* Above-average technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email.
* Customer-centric and love helping people.
* High emotional intelligence and great at building relationships.
* Very organized, able to juggle both issue resolution & concise communication.
* Experience maintaining a high level of professionalism.
**Why You'll Love Working at arenaflex**
* We're leaders - Leadership is not limited to our management team. It's something everyone at arenaflex embraces and embodies.
* We're doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
* We're learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
* We're customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
* We're all arenaflex - The magic of arenaflex is our people, together making our inspiring goals attainable and driving us to greater heights.
* We offer great compensation and benefits.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's changing the way people live, work, and interact with each other, apply now!
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