At arenaflex, we're revolutionizing the way industries fundamental to our lives – housing and healthcare – leverage cutting-edge conversational AI technology. Our mission is to create a profound impact on quality of life and societal wellbeing by solving complex problems in these domains. If you're passionate about working on high-impact projects and driving meaningful change, we invite you to join our team as an Experienced Strategic Customer Success Manager.
**About arenaflex**
arenaflex develops innovative conversational AI solutions that bridge the gap between our customers and our internal technology teams. Our products are designed to provide world-class support, ensuring successful adoption and utilization of our AI technology. We're committed to creating a lasting impact on the lives of our customers and the communities we serve.
**The Role**
As an Experienced Strategic Customer Success Manager at arenaflex, you'll own strategic relationships with our customers, working closely with frontline leasing teams, C-Suite members, and internal technology teams. Your primary responsibility will be to develop a deep understanding of our products, guiding the user experience for customers and owning customer satisfaction through their use of arenaflex's products. You'll be the product expert, bridging the gap between our customers and our internal technology teams.
**Key Responsibilities**
* Become an expert in arenaflex's products, with a heavy focus on user workflows, integrations, and how our products work together
* Understand our customer's business needs and goals, effectively communicate the AI's value, ensuring successful adoption and utilization of our products
* Provide world-class support by taking ownership of customer issues, working closely with the Engineering, Product, and Support teams to address and resolve client issues quickly
* Write documentation and host workshops on our product offerings to keep customers up-to-date with new features
* Drive adoption of new products and features and assist with the launch
* Partner with the implementation team to lead discovery into client goals and best practices to successfully project manage client onboardings
* Strategize with our sales team to build, own, and execute client success and engagement plans
* Review client reporting and usage metrics regularly to determine how to optimize your customers' performance
* Proactively identify underperforming customers and execute plans to improve the customer's success in order to prevent churn
* Act as a conduit between customers and internal teams, gathering customer feedback, documenting feature requests, and providing client insights to our Engineering and Product teams to enable continuous improvement of our product roadmap
**Requirements**
* 4-5 years of technical B2B client-facing experience with a SaaS product
* Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment
* Strong written and verbal communication skills, including the ability to communicate technical language to non-technical customers
* Ability to read and understand technical documentation and analyze data sets
* Currently manage a book of business of at least $3M ARR
* Must thrive in working in a fast-paced environment
* Ability to prioritize effectively and get things done
* Willingness to work in person at our NYC headquarters 4-5 days a week
**Why Join arenaflex**
* Growth and impact: Join a funded (unicorn!) startup that's scaling, and be part of creating a lasting impact on the lives of our customers and the communities we serve.
* Competitive compensation: Enjoy a salary range of $120,000 - $140,000 (OTE $142,500 - $162,500), plus a comprehensive benefits & perks package, and commission for the Strategic Customer Success Manager role.
* Equity in the company: Receive equity in the form of stock options, providing a stake in the company's future growth and success.
* Career growth opportunities: Develop your skills and expertise in a fast-paced environment, with opportunities for career growth and advancement.
* Work-life balance: Enjoy a healthy work-life balance, with unlimited vacation and paid holidays, and a monthly fitness stipend to support your well-being.
* Collaborative culture: Join a team that values collaboration, innovation, and customer satisfaction, with a focus on creating a positive and inclusive work environment.
**Benefits**
* Competitive salary range: $120,000 - $140,000 (OTE $142,500 - $162,500)
* Comprehensive benefits & perks package, including:
+ Medical, Dental, and Vision premiums covered at 100%
+ Fully paid parental leave
+ Commuter benefits
+ 401k benefits
+ Monthly fitness stipend
+ Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company-paid lunch
+ Fun company social events through our arenaflex and the City program
* Equity in the company: Receive equity in the form of stock options, providing a stake in the company's future growth and success.
* Career growth opportunities: Develop your skills and expertise in a fast-paced environment, with opportunities for career growth and advancement.
* Work-life balance: Enjoy a healthy work-life balance, with unlimited vacation and paid holidays.
**Equal Employment Opportunities**
arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
**Relocation Assistance**
We'll cover relocation packages from outside of the Greater NYC metro area, making the move exciting, not painful.
**How to Apply**
If you're passionate about working on high-impact projects and driving meaningful change, we invite you to apply for the Experienced Strategic Customer Success Manager role at arenaflex. Please submit your application through our website, and our Recruiting Team will be in touch to discuss your qualifications and next steps.
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