**Job Description:**
About arenaflex
Are you ready to take your career to new heights? Look no further than arenaflex, a fast-growing airline that offers a stable, secure, and stimulating work environment. As a Supervisor, Ramp and Customer Services, you will be part of a team committed to providing outstanding service and ensuring the smooth operation of our airport services. With a strong focus on employee development and career growth, arenaflex is the perfect place to build a long-term career in the aviation industry.
Why Join arenaflex?
At arenaflex, we offer a range of benefits that make us stand out from the rest. Some of the perks of working with us include:
* Amazing employee flight privileges within the arenaflex global network
* Training and development programs to take your career to the next level
* Comprehensive health and life benefits (subject to location)
Make an Impact with arenaflex
As a Supervisor, Ramp and Customer Services, you will play a critical role in ensuring the smooth operation of our airport services. Your responsibilities will include:
* Coordinating the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability
* Supporting the Manager in meeting operational performance targets and monitoring the station operation budget
* Conferring and cooperating with the Manager in formulating administrative/operational policies and procedures to be implemented
* Reviewing and standardizing procedures to improve efficiency within the operation
* Maintaining overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
* Investigating and resolving customer service issues as well as operation issues
* Participating on operational conference calls, station audits and preparing various reports
* Coordinating activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
* Maintaining records such as time and attendance, personnel files and performance
* Providing guidance to the team on performance issues as well as coaching and counseling employees
* Working in the operation during peak or irregular periods as necessary
Who We're Looking For
We're looking for a motivated and experienced individual who is passionate about delivering exceptional customer service and ensuring the smooth operation of our airport services. To be successful in this role, you will need:
* The ability to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of arenaflex
* The ability to work with minimal supervision, report to work regularly and on-time, and be self-motivated
* Strong organizational, decision-making and interpersonal skills
* The ability to adapt to the changing needs of the business
* A minimum age of 18
* A high school diploma or GED equivalent
* College coursework or a college degree desirable
* A valid, unexpired and unsuspended REAL ID-compliant, state driver's license
* Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management
* Proven leadership and analytical skills
* The ability to effectively and efficiently manage multiple and often competing priorities
* Demonstrated ability to communicate verbally and in writing
* The willingness and ability to work non-standard work schedules when necessary due to changing or unplanned operational needs
* The legal right to work in the United States
* The ability to read, write, fluently speak and understand the English language
* Previous working experience in a team lead, supervisory or managerial role preferred
* A minimum of one year customer service experience preferred
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. Some of the benefits of working with us include:
* Opportunities for career advancement and professional growth
* Comprehensive training and development programs
* Mentorship and coaching from experienced professionals
* A supportive and collaborative work environment
Work Environment and Company Culture
At arenaflex, we pride ourselves on our positive and supportive work environment. Some of the benefits of working with us include:
* A dynamic and fast-paced work environment
* A collaborative and supportive team culture
* Opportunities for professional growth and development
* A comprehensive benefits package (subject to location)
Compensation, Perks, and Benefits
At arenaflex, we offer a competitive compensation package that includes:
* A salary that reflects your experience and qualifications
* Comprehensive health and life benefits (subject to location)
* Opportunities for professional growth and development
* A comprehensive benefits package (subject to location)
How to Apply
If you're a motivated and experienced individual who is passionate about delivering exceptional customer service and ensuring the smooth operation of our airport services, we'd love to hear from you. Please submit your application through our website or by clicking the link below.
Apply Job!
About arenaflex
arenaflex is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. If you're passionate about delivering exceptional customer service and ensuring the smooth operation of our airport services, we'd love to hear from you.
Note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Apply for this job