At arenaflex, we are committed to protecting people's health by providing innovative vaccines and immunization solutions. As a Vaccine Customer Representative, you will play a vital role in supporting healthcare providers and organizations in improving immunization rates among their patients. If you are passionate about making a difference in public health and have a strong background in sales, marketing, or healthcare, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading global healthcare company dedicated to developing and delivering innovative vaccines and immunization solutions. Our mission is to protect people's health and well-being by providing high-quality vaccines and immunization programs. With a strong commitment to public health, we work closely with healthcare providers, organizations, and governments to improve immunization rates and prevent vaccine-preventable diseases.
**Job Summary**
As a Vaccine Customer Representative, you will be responsible for supporting healthcare providers and organizations in improving immunization rates among their patients. You will work closely with our customer team to provide clinical information, education, and resources to support customer operational and financial needs. Your primary goal will be to help our customers increase their immunization rates and protect their patients from vaccine-preventable diseases.
**Key Responsibilities**
* Engage in balanced product sales presentations with healthcare providers and business professionals to align customer needs with our vaccine attributes in accordance with product labeling, CDC, and professional society recommendations.
* Provide arenaflex vaccine management with updates on customer needs, including helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.
* Provide customers with key insights by keeping apprised of professional and healthcare environment knowledge through self-study of company-provided scientific, product, and marketplace information, attendance at product workshops and conferences, and consistent review of our promotional materials.
* Utilize analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the arenaflex portfolio.
* Assist customers with education to improve their organization's immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ.
* Regularly monitor business performance against objectives using company-provided tools.
* Develop a territory-level business plan that focuses on improving immunization rates with assigned customers in accordance with arenaflex policies, standards, and ethics.
* Maintain product knowledge and certification on the entire arenaflex vaccine portfolio, as well as knowledge of the CDC immunization schedule for both pediatric and adult vaccines.
**Specific Responsibilities**
* Within select customer accounts, act as the primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients' needs. Identify business opportunities and make information available to relevant stakeholders to support the identified immunization needs.
* For select customer accounts, coordinate with our customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates.
**Qualifications**
* Education: Bachelor's Degree with 0-3 years of sales experience or a minimum of high school diploma with at least 4 years of relevant work experience, which could include professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).
* Required Skills:
+ Demonstrated aptitude to excel in current or previous educational or professional roles
+ Ability to work both independently and within a team environment
+ Strong organizational and time management skills
+ Excellent interpersonal and communication skills
* Other Requirements:
+ Valid Driver's license
+ Ability to travel within assigned territory to meet with customers in-person and for company meetings (local and national)
**Preferred Skills/Experience**
* Ability to convey technical concepts accurately and clearly
* Prior experience working in a technical/scientific field or healthcare environment
* Previous sales, account management, consultative, or customer service experience
* Experience developing and executing a plan for engaging customers and meeting customer needs
* Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations
* Ability to analyze metrics to assess progress against objectives
* Vaccines experience
**Work Environment and Culture**
As a Vaccine Customer Representative, you will be part of a dynamic and collaborative team that is passionate about making a difference in public health. You will work closely with our customer team to provide clinical information, education, and resources to support customer operational and financial needs. Our company culture values diversity, inclusion, and innovation, and we encourage our employees to respectfully challenge one another's thinking and approach problems collectively.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including a base salary, commission, and benefits. Our benefits package includes health, dental, and vision insurance, 401(k) matching, and paid time off.
**Travel Requirements**
This is a field-based sales position that requires travel within the assigned territory to meet with customers in-person and for company meetings (local and national). Travel requirements vary based on the candidate's location within the geography.
**How to Apply**
If you are passionate about making a difference in public health and have a strong background in sales, marketing, or healthcare, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application system.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.
**Accommodations**
If you need an accommodation during the application or hiring process, please click here to request one.
**Job Posting End Date**
This job posting is effective until 11:59:59 PM on the day before the listed job posting end date. Please ensure you apply to a job posting no later than the day before the job posting end date.
**Requisition ID**
R339483
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