Are you a seasoned professional with a passion for helping customers transform their contact centers into modern, cloud-based solutions? Do you have a knack for architecting and implementing large-scale cloud contact center solutions that integrate smoothly with hybrid operating models? If so, we invite you to join arenaflex's Customer Acceleration Team as a Solutions Architect, where you will play a critical role in helping public sector organizations migrate to Amazon Connect and the AWS cloud environment.
**About arenaflex**
arenaflex is a leading provider of cloud-based solutions and services, empowering businesses to innovate and grow in the digital age. Our team of experts is dedicated to helping customers achieve their goals through cutting-edge technology and exceptional customer service. As a Solutions Architect on our Customer Acceleration Team, you will be part of a dynamic and diverse group of professionals who share your passion for innovation and customer success.
**Key Responsibilities**
As a Solutions Architect on our Customer Acceleration Team, you will be responsible for:
* Providing exceptional technical design and thought leadership to customers, helping them understand and implement best practices around migrating, building, managing, and operating Amazon Connect within their AWS cloud environments.
* Delivering proof-of-concept projects, re-usable artifacts, reference architectures, and leading implementation projects to assist public sector organizations in transforming their call centers to Amazon Connect and the AWS platform.
* Collaborating with AWS field sales, pre-sales, training, and support teams to help partners and customers learn how to build and move to production-grade AWS environments that support Amazon Connect.
* Defining and delivering on-site consulting engagements with partners and customers, including participating in pre-sales on-site visits, understanding customer requirements, proposing and delivering packaged offerings, and delivering custom solution engagements.
* Working with AWS product, engineering, and support teams to convey partner and customer needs and feedback as input to technology roadmaps, share real-world implementation challenges, and recommend new capabilities that would simplify adoption and drive greater value from use of AWS cloud services.
* Contributing to best practice in the form of whitepapers and playbooks, and capturing and sharing best-practice knowledge amongst the AWS solution architect community.
**Essential Qualifications**
To be successful in this role, you will need:
* 2+ years of design, implementation, or consulting experience in applications and infrastructures.
* 4+ years of specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience.
* 10+ years of IT development or implementation/consulting experience in the software or Internet industries.
* Understanding of contact center operations, workflows, and key performance metrics.
* Experience working within software development or Internet-related industries.
* Experience migrating or transforming legacy customer solutions to the cloud.
* Experience working with AWS technologies from a dev/ops perspective.
* In-depth understanding of contact center technologies, including cloud-based platforms, VoIP, IVR, ACD, and CRM systems.
**Preferred Qualifications**
While not required, the following qualifications would be beneficial:
* Software development experience with building contact center integrations.
* Experience working with AWS services, including Amazon Connect, Lambda, API Gateway, and S3.
* Familiarity with Agile development methodologies and DevOps practices.
* Experience with cloud-based contact center platforms, such as Amazon Connect, Genesys, or Five9.
* Strong understanding of security best practices for applications, servers, and networks.
**Skills and Competencies**
To excel in this role, you will need:
* Strong technical skills, including experience with cloud-based contact center platforms, AWS services, and software development.
* Excellent communication and presentation skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
* Strong problem-solving and analytical skills, with the ability to analyze complex technical issues and develop effective solutions.
* Ability to work collaboratively with cross-functional teams, including sales, pre-sales, training, and support teams.
* Strong business acumen, with the ability to understand customer business needs and develop solutions that meet those needs.
* Ability to travel 10-30% of the time, with occasional overnight stays.
**Career Growth Opportunities and Learning Benefits**
As a Solutions Architect on our Customer Acceleration Team, you will have the opportunity to:
* Work with a world-class team of experts in cloud-based contact center solutions.
* Develop your skills and expertise through ongoing training and professional development opportunities.
* Collaborate with AWS product, engineering, and support teams to shape the future of cloud-based contact center solutions.
* Contribute to best practice in the form of whitepapers and playbooks, and capture and share best-practice knowledge amongst the AWS solution architect community.
* Participate in ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
**Work Environment and Company Culture**
arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Our company culture is built on a foundation of innovation, collaboration, and customer obsession. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our customers and the industry.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Base pay ranging from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market.
* Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.
* Full range of medical, financial, and/or other benefits, including health insurance, retirement savings plan, and paid time off.
**How to Apply**
If you are a motivated and experienced professional with a passion for helping customers transform their contact centers into modern, cloud-based solutions, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.arenaflex.com/disability/us.
**Los Angeles County Applicants**
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**San Francisco Fair Chance Ordinance**
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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