At arenaflex, we're revolutionizing the customer experience industry with our innovative approach to customer support. As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be part of a dynamic team that's dedicated to delivering exceptional support experiences to our clients' customers. If you're passionate about providing memorable and delightful experiences, we want to hear from you!
**About arenaflex**
arenaflex is a global leader in the customer experience (CX) industry, with a presence in over 45 countries and a team of 170,000 associates worldwide. We're the trusted partner for 750+ leading brands, from Fortune 500 companies to local startups. Our mission is to Create Connection. Value Conversation. We believe that every action, no matter how small, has a significant impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll enjoy:
* **Remote work flexibility**: Work from the comfort of your own home and enjoy a better work-life balance.
* **Full-time schedule**: Enjoy a regular schedule with opportunities to become permanent.
* **Competitive compensation**: Earn $14/hour and take advantage of incentive opportunities.
* **Hands-on training**: Receive 100% paid training to help you succeed in your role.
* **Internal mobility**: 84% of our managers are promoted within, so you'll have opportunities to grow and develop your career.
* **Employee discounts**: Enjoy discounts on products and services from top brands.
* **Referral bonuses**: Refer friends and family to arenaflex and earn rewards.
* **EverBetter wellness program**: Take care of your physical and mental well-being with our comprehensive wellness program.
**Responsibilities**
As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be responsible for:
* **Providing basic technical support**: Help customers resolve technical issues via phone or chat.
* **Delivering exceptional support experiences**: Ensure that every customer interaction is memorable and delightful.
* **Interacting and communicating effectively**: Build strong relationships with customers and colleagues.
* **Providing a memorable and delightful experience**: Go above and beyond to exceed customer expectations.
**Qualifications**
To be successful in this role, you'll need:
* **High School Diploma or GED Equivalent**: A strong educational foundation is essential for this role.
* **18 years of age**: You must be at least 18 years old to apply.
* **Flexible schedule**: Be available to work a full-time schedule, including evenings and weekends.
* **Basic computer skills**: You'll need to be comfortable using technology and navigating our systems.
* **Strong communication skills**: Excellent verbal and written communication skills are essential for this role.
**Equipment and Internet Requirements**
To work from home, you'll need:
* **1 Stand Alone Monitor (19 inch)**: A dedicated monitor for your work area.
* **Hardwired internet connection**: A reliable internet connection with a speed of 5.0 Mbps Down/ 5.0 Mbps Up.
* **Working Phone Line**: A home phone or mobile phone for communication.
* **Noise/distraction-free environment**: A dedicated workspace with minimal distractions.
* **Desk and ergonomic chair**: A comfortable and ergonomic workspace.
**Location Requirements**
To apply for this role, you must reside in one of the following states:
* Alabama
* Arkansas
* Florida
* Georgia
* Iowa
* Idaho
* Indiana
* Kansas
* Kentucky
* Louisiana
* Michigan
* Minnesota
* Missouri
* Mississippi
* North Carolina
* North Dakota
* Nebraska
* New Mexico
* Nevada
* Ohio
* Oklahoma
* Pennsylvania
* South Carolina
* South Dakota
* Tennessee
* Texas
* Utah
* Virginia
* Wisconsin
* West Virginia
* Wyoming
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer. We're committed to selecting, developing, and rewarding the best person for the job, without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.
**How to Apply**
Ready to join arenaflex and start your career as a Seasonal Chat & Phone Tech Support/Customer Service Agent? Click the link below to apply:
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