At arenaflex, we're dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention. As a leading non-profit organization, we're committed to making a positive impact in the lives of individuals and families in need. We're seeking an experienced and compassionate Remote Chat & Text Therapist to join our team and contribute to our mission.
**About arenaflex**
arenaflex is a non-profit organization that has been serving the community since 1987. We're an EEO/AA Employer, and we're proud to provide equal employment opportunities to all employees and applicants for employment. Our organization is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).
**Job Summary**
We're seeking an experienced Remote Chat & Text Therapist to provide high-quality services to clients, coordinate day-to-day operations of the program, and recommend and implement changes that would improve the delivery of services. As a Remote Chat & Text Therapist, you'll be responsible for providing direct service counseling, ongoing counseling, prevention services, and education services to adults, families, and youth. You'll also be expected to supervise remote clinical staff, provide quality assurance of the program's service delivery, and complete clinical documentation thoroughly and accurately.
**Key Responsibilities**
* Answer all chats & texts in a timely and professional manner while meeting agency goals
* Effectively assess clinical situations and needs of all chatters
* Provide quality assurance of the program's service delivery
* Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders
* Forward internal referrals to the appropriate program(s) with all required information in a timely manner
* Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up
* Attend all required meetings and training courses, even if they fall outside of the regularly scheduled shift
* Comply with and assure compliance by staff with the agency's standard of care for service delivery
* Assist with Quality Management, Quality Assurance, and Utilization Review as assigned by management
* Ensure quality service delivery including clinical care and all associated documentation
* Maintain all client records in accordance with agency policies and procedures
* Take an active role in ad hoc committees and work groups as assigned by the Manager or Director of Programs
* Provide instruction and training for interns and staff
* Adhere to the agency's policies and procedures and assure that staff is in compliance
* Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency
* Provide comprehensive services to clients and coordinate communication with other departments in the agency to accomplish continuity of care
**What You'll Provide**
* Excellent oral and written communication skills
* Clear and effective communication
* Strong customer service
* Strong problem-solving and analytical skills
* Ability to document detailed information
* Ability to multitask
* Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation
* Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency
* Maintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners
**Education and Experience**
* Bachelor's Degree in Counseling, Social Work, or related field required
* Minimum of 5 years of experience in the behavioral health field
* Crisis Experience preferred
* Supervisory experience preferred
* Program Development preferred
**What You'll Experience**
* The typical work environment will be at an arenaflex office, working indoors
* Employees must be able to lift up to 25 pounds at times
**What You'll Receive**
* Generous PTO (15 days the first year)
* 10 paid holidays per year
* Medical plans (4 choices)
* Dental plans (2 choices)
* Vision plans (2 choices)
* 403(b) retirement plan
* Retirement Allowance
* Company-paid Life/AD&D and Long Term Disability
* Voluntary additional Life and Short-term Disability
* Tuition Reimbursement
* Elder Care Assistance
* Pet Insurance and much more!
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to providing our employees with opportunities for growth and development. As a Remote Chat & Text Therapist, you'll have the opportunity to work with a diverse range of clients and develop your skills in crisis intervention and suicide prevention. You'll also have access to ongoing training and professional development opportunities to help you advance in your career.
**Work Environment and Company Culture**
arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace culture that's inclusive and respectful of all employees, regardless of their background, identity, or experience. As a Remote Chat & Text Therapist, you'll be working remotely (from home) and will have the opportunity to work independently and collaboratively with our team.
**How to Apply**
If you're a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an EEO/AA Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
**Disclaimer**
arenaflex reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
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