At arenaflex, we're revolutionizing the way people communicate and collaborate. As a leading provider of innovative solutions, we're seeking an experienced Technical Consultant to join our team and help us drive success with our cutting-edge chatbot technology. If you're a seasoned professional with a passion for conversational AI, we want to hear from you.
**About the Role**
As a Technical Consultant, you'll play a critical role in ensuring the success of our customers with arenaflex's chatbot solutions. You'll collaborate closely with our largest customers, building strong relationships and providing expert technical guidance to help them achieve their goals. This is a remote position, with occasional on-site client visits required.
**The arenaflex Team**
Our Technical Account Consultant team is the backbone of our customer success strategy. We're a dynamic group of experts who are passionate about delivering exceptional customer experiences. We work closely with our customers to understand their needs, provide tailored solutions, and ensure they get the most out of our products and services. Our team is dedicated to excellence, and we're committed to making a meaningful impact on our customers' businesses.
**What We're Looking For**
To succeed in this role, you'll need:
* A Bachelor's degree in Engineering, Computer Science, Technology, or a related field, or equivalent work experience
* At least 6 years of experience in Technical Support engineering and Customer Service
* Familiarity with major conversational AI platforms, including the creation and deployment of virtual agents
* Proficiency in Python, JavaScript, or Node.js, with a strong understanding of debugging and enhancement techniques
* Experience working with REST APIs, SDKs, and Webhooks to integrate virtual agents with backend services, databases, and third-party systems
* Ability to troubleshoot API errors and ensure smooth integration between the virtual agent and external systems (CRM, databases, etc.)
* Solid understanding of core web technologies, including HTTP/HTTPS, REST, web socket, and SSL/TLS
* Basic understanding of NLP concepts and how virtual agents process language and handle intents, entities, and dialogue management
* Understanding of cloud platforms like AWS, Google Cloud, or Microsoft Azure for deploying virtual agents in scalable, cloud-based environments
* Flexibility to work on weekends and EMEA time zones, which may include evening shifts, depending on the specific needs of the business or customers
* Experience with Managed Services and ITIL concepts and practices
* Project management experience, working within large/enterprise-level and Telco space
* Excellent customer-facing skills and a background in consultation
* Ability to serve as a technical subject matter expert on arenaflex's architecture and collaboration space
* Willingness to travel to clients' locations
**Essential Skills and Competencies**
To succeed in this role, you'll need to possess:
* Strong technical expertise in conversational AI, chatbot development, and deployment
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
* Proven problem-solving skills, with the ability to troubleshoot complex technical issues
* Strong project management skills, with the ability to manage multiple projects simultaneously
* Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and success
* Strong analytical and critical thinking skills, with the ability to analyze complex technical data and make informed decisions
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Technical Consultant, you'll have access to:
* Ongoing training and development opportunities, including technical training, leadership development, and soft skills training
* Mentorship and coaching from experienced professionals
* Opportunities to work on high-profile projects and contribute to the development of arenaflex's chatbot technology
* A dynamic and inclusive work environment, with a strong focus on collaboration and teamwork
* A competitive salary and benefits package, with opportunities for career advancement and professional growth
**Work Environment and Company Culture**
At arenaflex, we're proud of our award-winning workplace culture and commitment to delivering happiness. Our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Some of the benefits we offer include:
* Flexible work arrangements, including remote work options and flexible hours
* Comprehensive health insurance, including medical, dental, and vision coverage
* Retirement savings plan, including a 401(k) match
* Paid time off, including vacation days, sick leave, and holidays
* Professional development opportunities, including training, mentorship, and coaching
* A dynamic and inclusive work environment, with a strong focus on collaboration and teamwork
**Compensation and Perks**
We offer a competitive salary and benefits package, with opportunities for career advancement and professional growth. The salary range for this position is:
* Minimum: $76,800.00
* Maximum: $186,200.00
In addition to the base salary, we also offer a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value.
**How to Apply**
If you're a motivated and experienced Technical Consultant with a passion for conversational AI, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to reviewing your application and discussing this opportunity further.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment, and we believe that the unique contributions of all employees are the driver of our success. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
**Accommodations Request Form**
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
**Apply Now**
Don't miss this opportunity to join our team and help us drive success with our cutting-edge chatbot technology. Apply now and take the first step towards a rewarding career with arenaflex.
Apply for this job