**Join arenaflex in Revolutionizing Healthcare Access for Underserved Communities**
Are you a highly motivated and detail-oriented individual with a passion for improving healthcare access for underserved communities? Do you thrive in fast-paced environments and enjoy taking on new challenges? If so, we invite you to join arenaflex as an Operations Support Associate, where you will play a critical role in supporting our Care Operations team in delivering high-quality care to those who need it most.
**About arenaflex**
arenaflex is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care. We care for the highest-need Medicaid recipients through a community-led model, building local partnerships with shelters, food pantries, and other community-based organizations to turn them into sites of care. Our proprietary data-driven technology platform, Arc, enables care coordination and wraparound clinical services, while our Community Health Workers up-skill CBO staff to become certified healthcare professionals.
**Our Values**
At arenaflex, we live by five core values that guide our actions and decisions:
* **Lead with integrity**: We keep our commitments and take responsibility for our actions, choosing authenticity over perfection.
* **Embrace challenges**: We step forward into discomfort instead of back into safety, helping each other learn and provide feedback with candor and kindness.
* **Break through walls**: We go the extra mile for our patients, partners, and colleagues, running toward hard things and challenging the status quo.
* **Act beyond yourself**: We build each other up and respect boundaries, seeking first to understand and assuming positive intent.
* **Care comes first**: We hold ourselves to the highest standards for our patients, pursuing our mission relentlessly while taking care of ourselves to care for others.
**The Opportunity**
As an Operations Support Associate, you will play a critical role in ensuring our Care Operations team is set up to support our patients. You will own completing our backend operational support processes, ensuring patient ECM and CHW program authorization and continued enrollment, all while creating a foundation of process efficiency and improvement. This role is 100% remote, and we require all team members to work PST hours.
**Key Responsibilities**
* **Own key Ops Support initiatives**: Take ownership of key operational support processes and initiatives, ensuring timely completion and continuous improvement.
* **Proactively monitor and report on key operational support processes and metrics**: Regularly monitor and report on key operational support processes and metrics, identifying areas for improvement and proposing solutions.
* **Support a team of documentation analysts**: Troubleshoot and monitor project progress, providing support and guidance as needed.
* **Complete and monitor ECM and CHW program authorizations and annual reauthorizations**: Ensure patient enrollment and continuation of care by completing and monitoring ECM and CHW program authorizations and annual reauthorizations.
* **Work with partnered health plans**: Understand program denials and flag any enrollment issues, working with partnered health plans to resolve issues and ensure patient care.
* **Provide backend support for transitions of care and referrals**: Ensure closed-loop follow-up from the care team by providing backend support for transitions of care and referrals.
* **Provide clear, timely communication to our care team**: Communicate enrollment changes or status updates to the care team in a clear and timely manner.
* **Support Care Operations leaders**: Own and optimize key standard processes, becoming efficient in your role and proposing ways to improve.
**What You'll Need**
* **1+ years of backend operations experience in a fast-paced healthcare environment**: Proven experience in providing administrative and operational support in a fast-paced healthcare environment.
* **Confidence to own your role and propose solutions**: Ability to take ownership of your role and propose solutions to ensure success.
* **A results-driven attitude with a proven track record of exceeding performance indicators**: Proven track record of exceeding performance indicators and delivering results in a fast-paced environment.
* **Reliability and comfort in an ever-changing environment**: Ability to work in an ever-changing environment, adapting to new challenges and priorities.
* **Strong technical skills and comfort with utilizing multiple technology platforms simultaneously**: Proficiency with technology, including GoogleSuite applications, Slack, and Looker (or other comparable data tools).
* **Excellent proficiency with technology**: Ability to troubleshoot software and hardware issues as they arise.
* **Requires a quiet, HIPAA-compliant and internet-connected space**: Ability to work in a quiet, HIPAA-compliant, and internet-connected space.
**Because We Value You**
* **Competitive compensation**: $22-$23 per hour
* **Comprehensive health, vision & dental insurance**: Comprehensive health, vision, and dental insurance to support your well-being.
* **Flexible vacation policy**: Take the time you need to recharge and prioritize your well-being.
* **401k**: Retirement savings plan to support your long-term financial goals.
* **Work entirely from the comfort of your own home**: Enjoy the flexibility of working from home, with a dedicated workspace and equipment provided.
* **Monthly $100 work from home expense stipend**: Receive a monthly stipend to support your work-from-home expenses.
* **Opportunity for rapid career progression**: Rapid career progression opportunities to support your growth and development.
**arenaflex is an Equal Opportunity Employer**
At arenaflex, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
**arenaflex participates in E-Verify**
arenaflex participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at arenaflex is conditioned upon passing a pre-employment background check.
**Apply Now**
If you are a motivated and detail-oriented individual with a passion for improving healthcare access for underserved communities, we invite you to apply for the Operations Support Associate role at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to reviewing your application and discussing this opportunity further.
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