At arenaflex, we're on a mission to revolutionize the way people experience eyewear and eye care. As a part-time Customer Experience Advisor, you'll play a vital role in delivering exceptional service to our customers, helping them find the perfect pair of glasses or sunglasses, and ensuring they have an unforgettable shopping experience. If you're passionate about customer service, eager to learn, and excited to join a dynamic team, we want to hear from you!
**What You'll Do:**
As a Customer Experience Advisor, you'll be the face of arenaflex, providing top-notch support to our customers through various channels, including email and live chat. Your responsibilities will include:
* Delivering nothing-but-wonderful customer service by responding to customer inquiries, resolving issues, and providing personalized recommendations
* Learning our internal management system to efficiently process sales orders, manage customer relationships, and stay up-to-date on product information
* Collaborating with your teammates, management, and other departments using internal communication software to ensure seamless communication and problem-solving
* Identifying trends and pain points to develop innovative solutions that enhance the customer experience
**Who You Are:**
We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer service. As a Customer Experience Advisor, you'll be:
* A creative and innovative problem solver who thinks outside the box and comes up with unique solutions
* A sensitive and skillful communicator who can adapt their tone and style to suit different audiences
* Eager to learn new technology systems and procedures, and able to juggle multiple tasks while remaining organized and attentive to detail
* Highly proficient in navigating multiple tabs and windows, with a knack for using keyboard shortcuts to boost productivity
* Able to stay energized and motivated in a high-volume work environment with limited supervision
* Excited to represent arenaflex and facilitate meaningful customer interactions
**Requirements:**
To succeed in this role, you'll need to:
* Attend a virtual two-week onboarding program via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
* Have a quiet workspace with minimal noise (i.e., home office) to fulfill your shifts
* Be available to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
* Be available evenings and weekends, including during the holiday season
* Have a reliable high-speed internet connection with access to your router (a laptop and all necessary equipment will be provided)
* Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
**Extra Credit:**
While not required, experience in customer service and working from home will be a plus!
**About Us:**
At arenaflex, we're on a mission to inspire and impact the world with vision, purpose, and style. We're a company that's constantly asking ourselves how we can do more and make a greater impact. We believe in reimagining everything that a company and industry can be, and we're committed to demonstrating that a business can scale, be profitable, and do good in the world – without charging a premium for it.
**Our Values:**
* **Vision for All:** We believe that everyone deserves access to quality eyewear and eye care, regardless of their background or financial situation. That's why we offer a Buy a Pair, Give a Pair program, which has distributed over eight million pairs of glasses to people in need worldwide.
* **Innovation:** We're a company that's always looking for new and better ways to do things. We encourage our teammates to dream up and share ideas, and we're committed to creating a workplace where innovation is valued and encouraged.
* **Inclusion:** We believe that everyone deserves to feel seen, heard, and valued. That's why we're committed to creating a workplace that's inclusive and equitable, where all employees can bring their authentic selves and feel engaged and valued.
**What We Offer:**
As a Customer Experience Advisor at arenaflex, you'll enjoy:
* Competitive hourly rate of $13.00
* Flexible, part-time schedule with opportunities to work from home
* Comprehensive training and onboarding program
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Access to our annual Impact Report and Racial Equity Strategy
* And, of course, the chance to be part of a company that's making a real difference in the world!
**How to Apply:**
If you're passionate about customer service, eager to learn, and excited to join a dynamic team, we want to hear from you! Apply now to become a part of arenaflex's Customer Experience team and help us revolutionize the way people experience eyewear and eye care.
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